Provide exceptional customer service to internal/external stakeholders
Disperse Guards to potential situations caught on CCTV and monitor situations until the closure of the incident
Coordinate emergency incidents i.e. fire, bomb threat or any other critical incident
Assist with Emergency Situations as they arise
Manage various communications to the control room, dealing with Client, Tenant and Customer enquiries and/or issues
Maintain all Security aspects around the Control Room including key registers, contact lists and leave registers
Fire Alarm Response, EWS Mimic Panel Operation (Warden) and provide accurate reports
Monitor and operate CCTV cameras and associated equipment
Maintain daily reporting requirements within agreed timelines
Provide assistance with the induction and signing in of contractors and other site visitors
Requirements
first aid
cpr
security licence
certificate ii
ms office
control room
An ability to form effective client and tenant relationships
Excellent, well-groomed and corporate-appropriate presentation
Ability to respond to emergency situations
Ability to work as a part of the Security Team and individually
Confident interpersonal and communication skills (written & verbal)
First Aid Qualification and valid CPR (essential)
High level of computer literacy and MS Office skills
Certificate II in Security Operations qualification (essential) and corresponding qualifications
Must have full working rights in Australia.
Previous Control Room and monitoring experience (preferred)
The ability to produce high-quality performance reports
Ability to work up to 12-hour shifts
NSW Security Licence including control room function
Strong multitasking ability
Benefits
Free uniform
7-day availability
Reward and recognition incentives
Career development
A safe and supportive working environment
Ongoing training and development
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Began as a facilities management service provider, focusing on delivering efficient and sustainable solutions.
With a strong presence in Australia, built a reputation for offering tailored facilities services to a range of industries.
Specializes in asset management, including maintenance, cleaning, security, and more, across diverse sectors.
Worked on notable projects in sectors such as commercial real estate and industrial facilities, ensuring operational excellence.
Operational excellence and commitment to service delivery have enabled it to maintain long-term relationships with clients.
Diversified its service offerings, growing its capabilities and reach within the facilities management space.
Culture + Values
Passion - We are passionate about everything we do!
Customer Service - Customer service is a top priority, focusing on customer experience.
Health & Safety - Safety is non-negotiable and a top concern.
Empathy - We care about each other and prioritize empathy.
Teamwork - Teamwork is emphasized, coming together as one team.
Excellence - Excellence is pursued by aspiring to achieve the highest standards.
Sustainability - Sustainability is a focus, caring about our future.
Environment + Sustainability
100%
Carbon Offset
Achieved through tree planting initiatives that offset all vehicle emissions.
Energy efficiency initiatives – measuring and increasing use of renewable sources
Waste minimisation via reuse & recycle programs
Use of biodegradable chemicals and micro-fibre cleaning technology
Certified to ISO 14001 with six‑monthly audits ensuring ongoing environmental management
Commitment to reducing own and clients’ environmental footprint through systems and procedures
Inclusion & Diversity
80 Nationalities
Diverse Workforce
The company employs individuals from 80 different nationalities, reflecting a globally inclusive workplace.
Committed to promoting diversity at all work sites; encouraging applications from Indigenous, LGBTIQA, people with disabilities, women, and other groups.
Assetlink Indigenous Services has an approved Innovate Reconciliation Action Plan with goals to increase cultural understanding, promote reconciliation, consult Traditional Owners, and drive NAIDOC Week participation.
AIS community roadmap includes establishing premium property services, fostering community partnerships, and developing community engagement metrics.
Member of Supply Nation and committed to creating business opportunities for Supply Nation Certified Indigenous businesses.