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Assistant Service Manager - 777 6th Avenue
Equity Residential
Assist Service Manager in maintenance, team leadership, and property financial tasks
8d ago
$32.71 - $34.5
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Manhattan, NY
Field
Company Size
700 Employees
Service Specialisms
Property Management
Real Estate Investment
Leasing
Residential Communities
Property Development
Sector Specialisms
Residential
Role
What you would be doing
maintenance
capital improvements
inventory control
status reports
team management
data analysis
- Assisting your team with performing various maintenance tasks and preparing market-ready apartments
- Collaborating with the Property Manager on capital improvements and overseeing inventory control
- Partnering with the Service Manager to achieve property objectives
- Performing scheduled maintenance and preparing status reports
- Expereince managing a team and providing guidance and mentoring
- Ensuring your team adheres to Equity standards, handling resident service requests promptly and safely
- Analyzing property management system data and providing recommendations for financial concerns
What you bring
high school
leadership
property management
plumbing
electrical
hvac
- Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, sweeping, stooping, kneeling,shoveling, crouching, lifting and handling of materials. Frequent lifting,grasping and carrying materials and equipment up to 50 lbs.
- High School diploma or equivalent
- Leadership Experience, Residential Property Management experience
- A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
- Ability to troubleshoot and repair plumbing, electrical, appliances, HVAC equipment (if applicable), and perform interior repairs and painting required.
- Residential or commercial property management experience
- Computer literacy and effective communication skills; Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
- Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems and operations software.
- Hands-on maintenance experience in areas including, but not limited to plumbing, electrical, appliance, and HVAC is necessary.
- Knowledge of federal and state apartment housing laws
- Must be able to work any assigned shift, including weekends. Shifts may change according to business needs. Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities. A telephone number where you can be reached after-hours must be provided to your manager.
- Community Wellbeing: Paid Community Service Hours
- Physical Wellbeing: Medical, dental, and vision care
- For hourly roles: Employees are eligible for overtime pay and performance incentives.
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
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Interview process
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Company
Overview
1969
Year Founded
The company was established in 1969 as a leader in the U.S. residential real estate sector.
- Specializes in owning, managing, and developing residential communities with a focus on luxury apartments.
- caters to a variety of tenant needs, from urban professionals to families, across top metropolitan markets.
- places a strong emphasis on creating vibrant, sustainable living spaces that enhance the quality of life for residents.
- has a track record of successful property acquisitions and developments in major U.S. cities.
- known for revitalizing urban neighborhoods through strategic investments and offering state-of-the-art amenities.
- focuses on long-term growth through strategic property development and management.
- Each individual is encouraged to be themselves, express their thoughts, and feel valued for their contributions.
- Inclusivity and open-mindedness are prioritized, ensuring that everyone's voice is heard and valued, empowering individuals to grow and succeed authentically.
- Individuals are supported by a collaborative team and the necessary resources, enabling them to achieve success and enjoy the process.
- Commitment to working hard and smart with a sense of ownership and a focus on collective success.
- A dedication to building thriving communities extends beyond their immediate environment, positively impacting broader neighborhoods through meaningful connections.
30% GHG Emissions Reduction
Science-based target by 2030
Aims to reduce scope 1, 2, and 3 greenhouse gas emissions by 30% from a 2018 baseline.
20% Energy Intensity Reduction
Energy efficiency goal
Targets a 20% reduction in energy intensity per square foot by 2030 from a 2018 baseline.
Dow Jones Sustainability Index
First residential REIT listed
Recognized in the Dow Jones Sustainability World & North America Indices in 2024.
$494M Green Bonds
Funds for sustainable developments
Issued green bonds totaling approximately $494 million to support LEED-certified developments.
- Conduct portfolio-wide mid-level risk assessments and develop mitigation/resilience plans for high-risk properties by 2024.
- Evaluate on-site renewable installations; over a third of properties had on-site clean/renewable energy as of Dec 31 2022.
- Joined EPA Energy Star program (2022) and ULI Greenprint Center (2022).
- Named to Dow Jones Sustainability World & North America Indices (2024), first residential REIT to do so.
- A-grade in 2023 CDP Climate Change and 92nd percentile in 2023 S&P Global Sustainability Assessment.
- Deploy rooftop solar PV: over two dozen since 2019.
- LEED Gold+ for wholly-owned developments and feasibility assessments on sustainable building measures for all new projects.
- Specify ENERGY STAR appliances, efficient water fixtures, programmable thermostats, and LED lighting.
50/50 Gender Breakdown
Employee Gender Distribution
As of December 31, 2024, the company achieved a balanced gender distribution with approximately 2,500 employees split evenly between male and female, reflecting a significant commitment to diversity and inclusion.
- Present and consider a diverse slate of candidates for all mid‑management and above positions to help mitigate similar‑to‑me biases.
- Build awareness of and bring focus to unconscious bias in recruiting and hiring, including creating a new hiring manager interview guide and new applicant surveys.
- Perform and participate in annual third‑party compensation and benefits benchmarking to assess competitiveness, utilization, cost, and ensure pay is aligned and equitable.
- Roll out a bilingual education strategy promoting preventive care, securing a primary care physician, annual physicals and increased use of virtual health visits.
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