Traffic Monitoring Call Center/Surveillance/Dispatcher/Arterial Operator

Description

• Manage arterial operations in accordance with the District 1 TMC Operations SOP.
• Perform FREEWAY Operator duties in accordance with Section 4.2.4 as well per District 1 TMC Operations SOP, as and when needed.
• Perform daily Arterial ITS infrastructure checks (CCTVs, DMS, MVDS, Video Wall, etc.) early in the mornings and open IT/ITS device failure tickets for malfunctions detected during the check.
• The Arterial Operators are responsible for the direct monitoring of arterial performance, discovery of operational issues and the reporting of such issues to the arterial operations engineer, local maintaining agency, maintenance contractor or construction contractor as appropriate. The Arterial Operators are stationed within the STMC, interacting with freeway team to ultimately provide a seamless oversight of the District’s arterial roadway facilities.
• Entering all scheduled and unscheduled events, congestion and detour routes into SunGuide software and disseminating information using ITS devices, associated applications, websites, and Florida 511 (FL511) system, including for major incidents reported to the TMC outside the Arterial coverage area defined under section 4.2.5, in accordance with District 1 TMC Operations SOP.
• Monitors the status of traffic signal and system operations, arterial corridor congestion, traffic flow, etc. by technology tools, including advanced traffic management systems, travel time monitoring, and CCTV cameras.
• Detect, confirm, and report equipment faults affecting Control Room equipment and field equipment, including equipment maintained by the signal maintaining agency.
• Detects, confirms and track equipment faults affecting arterial operations and coordinate with IT Consultants, contractors and maintaining agencies as and when needed to resolve the issues.
• Coordinate with other Control Room staff, law enforcement, and external agencies in response to incidents.
• Enter all scheduled and unscheduled events and congestion into SunGuide software.
• Coordinate with Arterial Operations Engineers to adjust signal timing as and when needed in response to scheduled and unscheduled events.
• Identifies traffic congestion along the arterial network, based on pre-defined performance measures, then developing and implementing traffic mitigation measures in a timely manner.
• Continuously monitor signal and system operation through CCTV cameras, Central Signal System Applications, real-time traffic data applications/websites to proactively identify intersection/signal operation issues rather than reactive after complaints received from others, and coordinate signal operation changes with the arterial operations engineers to improve operation and safety at signalized intersections and coordinated signal systems.
• Coordinate with maintenance staff and signal maintaining agency staff as needed.
• Follow FDOT District 1 TMC Operations SOP, policies, procedures, guidelines, and preferences.
• Detect, confirm, update, and respond to scheduled and unscheduled traffic and incident management events on the arterial network, congestion, and travel time imbalances in the geographical coverage area.

Requirements

• Effective oral and written communications skills for in-person, radio, and phone conversations
• Must pass a pre-employment drug screen.
• Ability to work calmly and professionally in a fast-paced, high-pressure environment
• Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.
• High School Diploma or GED.
• Efficient and accurate data entry skills
• Ability to interpret or understand geographic information portrayed on a map and map-based applications
• Must pass a state and federal criminal history/security background check; must also successfully pass FDOT fingerprint-based Criminal History Records Check
• Demonstrate ability to meet a high level of customer service expectations
• Ability to operate software platforms and web-based applications.
• Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway
• Knowledge of Traffic Signal Central System applications to review, identify and disseminate signal operation issues
• Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
• Knowledge of the SunGuide Software and related systems
• Previous experience working in a position that includes heavy telephone, radio, and computer usage

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance