Description
building management
workstation setup
debugging tools
log analysis
system troubleshooting
remote desktop
The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.
- Installing and restoring Building Managemet Systems
- Set up and configuration of Windows workstations/servers
- Using reference manuals to learn and gain personal knowledge on the various products
- Work with debugging software and analyzing the resulting logs
- Troubleshooting and resolving complex system problems
- Interface with Engineering and Quality Assurance departments
- Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark
Requirements
niagara n4
bacnet
hvac/bms
3+ years
electrical engineering
tcp/ip
Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems. Understanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocols.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
- TAC IA - LON / BacNet
- Thorough documentation of support case information and resolutions
- Capable of working with customers who have varying levels of product knowledge and experience
- Understanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)
- HVAC/BMS Control background
- Must have 3+ years of field experieince
- Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed
- Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor
- Must have Niagara N4/AX Certification
- The ability to quickly learn new products
- Bachelors degree in electrical engineering in computer science preferred
- Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems.
- Niagara N4/AX Certification
Benefits
€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations
Training + Development
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