Senior Manager, IS/IT

Description

• Direct the regional project and application portfolio, ensuring transparent prioritization, disciplined execution, and strong stakeholder engagement.
• Oversee all regional IT operations (infrastructure, support, service delivery, and cybersecurity) to maintain a secure, reliable, and scalable Microsoft-first environment.
• Uphold and champion global IT governance, security, compliance standards, and enterprise architecture principles across the region.
• Shape and lead the U.S. IS/IT strategy, ensuring alignment with global priorities and driving technology initiatives that deliver measurable business value.
• Lead, mentor, and develop a cross-functional team of IT, D365 FO, and application professionals; cultivate a culture of accountability, partnership, and continuous improvement.
• Oversee the Salesforce team to ensure CRM solutions support evolving sales, service, and operational needs.
• Design, enhance, and govern Microsoft Power Apps solutions, leveraging Power Platform capabilities to automate processes, improve workflows, and extend enterprise systems in close alignment with the Global Dynamics Solution Architect.
• Serve as the senior regional authority for Dynamics 365 FO, guiding architecture, enhancements, configuration, and integration efforts in collaboration with the global Dynamics team.
• Steward the U.S. IS/IT budget, making strategic, data-driven decisions on investments, resources, and technology roadmaps in close collaboration with the Global Director IT/IS.

Requirements

• Proven success leading distributed teams, cultivating collaboration across regions, cultures, and time zones.
• A proactive, solutions-oriented mindset with the ability to operate strategically while remaining hands-on when needed.
• 2+ years of people leadership, ideally within a global or matrixed organization.
• Deep expertise in Microsoft cloud technologies, including Azure, Microsoft 365, and enterprise security fundamentals.
• Working knowledge of ITSM tools such as TOPdesk, ServiceNow, or similar platforms, with a solid understanding of incident, change, and service management best practices.
• Extensive hands-on experience with ERP platforms, particularly Dynamics 365 Finance & Operations, including configuration, enhancement design, and translating business requirements into scalable solutions.
• 5+ years of progressive experience in IS/IT environment.
• Bachelor’s or higher in Computer Science, Information Systems, or a related technical field (or equivalent practical experience).
• Strong communication, relationship-building, and stakeholder management skills with the ability to influence decisions and drive alignment at multiple organizational levels.
• Advanced experience with the Microsoft Power Platform, with a strong emphasis on Power Apps development, support, and governance; ability to build, optimize, and troubleshoot custom apps and workflows is essential.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance