Customer Service Agent

Description

• Process customer requests and ensure documentation is completed correctly.
• Maintain a positive and professional attitude to deliver excellent customer experiences.
• Provide information on products, services, and policies.
• Respond to customer queries promptly, ensuring issues are resolved effectively.
• Escalate complex issues to the appropriate department or manager when necessary.
• Perform administrative tasks such as data entry, filing, and updating customer records.
• Adhere to company policies, procedures, and compliance requirements.
• Accurately log all customer interactions and maintain up-to-date records.
• Handle inbound and outbound customer calls in a professional and friendly manner.
• Support the team with reporting, correspondence, and other clerical duties as required.

Requirements

• Previous administrative experience is essential.
• Experience using customer databases or CRM systems (desirable).
• Previous experience in a customer service role, ideally phone-based.
• Strong problem-solving skills with attention to detail.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using CRM systems.
• Excellent verbal and written communication skills.
• Need to negotiation skills and handling of rejection
• Ability to work well under pressure and manage time effectively.
• Minimum of 1–2 years’ experience in a customer service role.
• Confident handling customer queries with patience and professionalism.

Benefits

• Full training and ongoing development.
• Competitive salary.
• Supportive team environment.
• Opportunities for career progression.
• Appointment booking

Training + Development

Interview process

Visa Sponsorship

Security clearance