Resident Experience Manager - Edmonton

Description

• Develops, produces, and coordinates resident communications by creating newsletters, surveys, lease violation letters, and other communications to residents.
• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.
• Prepares Community Access keys/fobs/etc. for move-in.
• Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Evaluates the appearance and overall curb appeal, landscape, office environment, and vacancies on a daily basis and ensures the leasing office, tour path, and model(s) are ready for show daily.
• Reviews the Courtesy Patrol Officer's nightly reports and follows up on incident reports and lease violations as necessary.
• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.

Requirements

• Bachelor’s/Master’s degree in Business Management, Communications, or related field from an accredited college or university preferred.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and a collaborative member of a team.
• Team members work in an office environment. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• 3 years minimum of relevant experience in residence life and/or property management.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and create resident communications documents.
• Excellent interpersonal communication skills to deliver customer service, handle sensitive situations, and build positive resident relationships.
• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance