Designing innovative, sustainable architecture and planning solutions for the healthcare sector.
Deliver exceptional customer service with clear, proactive communication.
Purpose-Driven Work: Support architects designing spaces that improve lives.
Support computer imaging, hardware setup, and account management.
Troubleshoot and resolve help desk tickets through Zendesk.
Contribute to technology upgrades and efficiency improvements.
Build trust with end users and IT peers across offices.
Collaborate on system upgrades, network support, and office moves.
Learn firm-specific applications and workflows.
Provide Level 2 support for Windows, O365, and Autodesk products.
Boulder Associates is seeking a proactive and service-oriented IT Help Desk Support Specialist II to provide onsite and remote technical support for users in our Seattle or Sacramento office, as well as firmwide. This role is ideal for someone who thrives in a collaborative, creative environment and takes pride in helping others stay productive through efficient and dependable IT support.
The IT Help Desk Support Specialist II will serve as a trusted resource for approximately 40–50 local users and more than 200 employees across nine U.S. offices. The role combines hands-on desktop support with firmwide collaboration and proactive problem-solving.
Reliability, accountability, and urgency in resolving issues.
Trusted Culture: High autonomy, low bureaucracy, and approachable leadership.
Experience in AEC or professional services environments.
Bachelor’s degree or equivalent experience.
Certifications (Microsoft 365, CompTIA A+, VMware, Fortinet).
Ability to work independently and within a distributed team.
Demonstrate initiative, responsiveness, and follow-through on support tickets.
2+ years of desktop support and troubleshooting experience.
Strong communication and customer service skills.
Familiarity with Autodesk, Bluebeam, and related design tools.
Balance: Hybrid schedule (3 days in-office, 2 remote) and supportive environment.
This is a full-time, hybrid position offering long-term career growth in a stable, people-focused organization where technology and design intersect to shape better communities.
The anticipated salary range for this role is $70,000-$78,000+ depending on experience and location. We also offer employees a full benefits package including (but not limited to) medical, dental, vision, life, short term disability and long-term disability insurance, a 401(k) plan with an employer match and paid vacation, sick, holiday and volunteer time.
Growth Potential: Opportunities for certification and advancement within the IT team.
Stability: 40+ years of growth and a long-tenured IT team with deep expertise.