Build and grow the service business in an emerging market; identifying opportunities, nurturing customer relationships, and supporting business development.
Implement corporate service processes, KPIs, and incentives to drive consistency and accountability.
Ensure adherence to industry regulations, safety requirements, and company policies while staying current on evolving tools, standards, and best practices.
Lead, coach, and develop service team members to meet productivity, quality, and financial targets.
Foster a culture of urgency, ownership, and problem-solving, removing obstacles that slow technicians or impact customer experience.
Train new employees on company procedures, safety standards, and service expectations.
Respond quickly and professionally to customer issues, ensuring strong relationships and protecting repeat business.
Requirements
bachelor's
service management
technical
hsa
fsa
customer service
Bachelor's degree in business administration or related field
Proven experience in service management, preferably in a similar industry or environment
Technical background or familiarity with service-oriented industries is a plus.
Knowledge of service management principles, processes, and best practices
HSA and FSA
Strong ability to build new relationships with potential customers.
Entrepreneurial mindset with a willingness to travel heavily.
Excellent customer service and communication skills
Benefits
10 Paid Holidays
World-class paid training program for you to learn the skills for long term career success.
Health, Dental, and Vision Insurance
Disability & Occupational Accident Insurance
Flexible Time Off
401(k) Company Match
Company-Paid Life Insurance Policy
Employee Assistance Program (EAP)
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
2000s Founded
Year Established
The company was established in the early 2000s, marking the beginning of its growth into a leading firm.
The company specializes in providing end-to-end services, from design to execution, across multiple sectors.
With a strong focus on energy, industrial, and infrastructure projects, OWL has delivered complex, large-scale initiatives.
OWL's diverse portfolio includes notable works in utilities, water resources, and transportation systems.
The company stands out for its deep technical expertise, offering innovative solutions tailored to each project's unique needs.
Projects often span across geographies, demonstrating OWL’s ability to operate in diverse environments and meet global standards.
Culture + Values
Customer Commitment: We strive to exceed our customers' expectations and deliver outstanding service.
Integrity: We act with honesty and integrity in all our actions and relationships.
Collaboration: We foster a collaborative environment that encourages teamwork and shared success.
Innovation: We embrace innovation and continuous improvement to create value for our customers.
Excellence: We pursue excellence in everything we do, holding ourselves to the highest standards of quality and performance.
Environment + Sustainability
Net Zero 2030
Carbon Emissions Target
The commitment to achieve net zero carbon emissions by a specific date.
Implemented energy-efficient technologies across operations.
Reduced waste through a comprehensive recycling program.
Integrated sustainability into every aspect of business strategy.
Inclusion & Diversity
Creates a diverse and inclusive workplace as a strategic focus.
Supports initiatives that promote gender equality and inclusive leadership.
Tracks and reports gender diversity, aiming for gender balance across teams.