Operations Service Manager

Description

• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
• Facilitate process improvements in field labor productivity; implement tools for efficiency
• Forecast what is to be done on a week-to-week basis, when, and by whom
• Ensure minimum productivity standards are consistently achieved across projects
• Coordinate day-to-day departmental activities and make final decisions on manpower assignments and project responsibility
• Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
• Mentor, coach, and provide performance feedback to support individual growth and team development
• Share resources, manpower, and tools across branches to maximize organizational efficiency
• Foster employee engagement
• Promote continuous learning, professional development, and improvement
• Manage billing and collections
• Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction
• Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration
• Track accounts receivable and managing working capital
• Analyze and forecast factors that affect results to maximize efficiency
• Take prompt action to resolve any customer complaints
• Provide performance appraisals, feedback and growth opportunities for team members
• Ensure compliance with mandatory monthly reporting

Requirements

• 2- or 4-year construction-related degree OR completion of 4–5-year Journeyman apprenticeship required
• 3-5 years experience in the electrical, mechanical, or construction field required
• High School Diploma required
• Demonstrated ability to work effectively in outdoor, hands-on construction environment
• Minimum of 1-2 years experience leading workplace safety efforts required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance