Specialist fire safety consultancy offering passive fire safety inspections and risk assessments.
Deliver exceptional client service and coordinate internal support.
13 days ago ago
Junior (1-3 years)
Full Time
Stafford, England, United Kingdom
Hybrid
Company Size
11 Employees
Service Specialisms
Fire risk assessments
Fire door inspections
Fire compartmentation surveys
Fire strategy
Fire damper inspections
Fire safety sign audits
Sector Specialisms
Fire Safety
Passive Fire Safety
Fire Compartmentation Surveys
Social Housing
Sheltered Schemes
High-Rise Residential Buildings (HRRBs)
General Needs Blocks
Role
Description
client support
issue resolution
service coordination
process improvement
data accuracy
relationship management
Work closely with team members to deliver consistent, high-quality service
First point of contact for the assessors in the field
Represent the company's values through positive interactions and a client-focused approach
Respond to internal queries with the same level of professionalism and urgency as external clients
First point of contact for the customer when they call in with the initial enquiry
Troubleshoot and resolve client problems quickly using sound judgment and a direct approach at times
Take ownership of tasks and ensure completion without unnecessary delays
Collaborate with internal departments to coordinate solutions, provide updates and ensure seamless service delivery
Identify areas for process improvement and contribute to enhancing the overall client experience
Manage client expectations through service, ensuring all commitments, deadlines and expectations are met
Ensure accuracy and attention to detail when handling client data, documentation and service requests
Serve as the primary point of contact for client enquiries, requests and issue resolution
Maintain a calm and solutions-oriented demeanour in challenging situations
Build strong, trustworthy relationships with clients, ensuring timely follow-ups and consistent communication this is through phone and email
Requirements
microsoft office
crm
customer service
problem solving
teamwork
scheduling
Proficiency in Microsoft Office Suite and any relevant quality or safety management software (CRM)
Communicate clearly, confidently and professionally across all levels of the organisation
Ability to identify risks, analyse operational processes and develop practical solutions
Strong scheduling and organisation of daily diary's
Strong verbal and written communication skills
Proven experience in customer service, client account management or a similar role
Proven ability to work in a team environment
Transparent communication with the Client Service Manager around day-to-day activities
Professional, approachable and team oriented
Experience: Minimum 1-2 years in Customer Service
Problem-solving mindset with the ability to make sound decisions
Excellent organisational and multitasking abilities
Benefits
On site parking
Full time role but part time hours may be available for the right candidate
25 days holiday + bank holidays
Bonus scheme
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2017
Founding Year
The firm was established in 2017 with a focus on delivering passive fire safety expertise.
Mid-market
Revenue Band
The company has achieved steady growth, positioning itself in the mid-market revenue category.
Focusing solely on surveys—such as fire door inspections, compartmentation audits and Type 4 risk assessments—they maintain complete independence with no remedial bias.
Their deep specialization spans education, social housing, hospitality, construction, local government, heritage, facilities management, commercial premises and healthcare sectors.
An unusual fact: unlike many consultancies, they refuse to perform remediation work, ensuring purely objective assessments and advice.
Culture + Values
Commitment to quality and excellence
Fostering innovation and continuous improvement
Collaboration and teamwork
Customer-focused solutions
Integrity and professionalism
Respect for individuals and their contributions
Environment + Sustainability
2050
Net Zero Target
The company aims to achieve net zero emissions by 2050, demonstrating a long-term commitment to sustainability and combating climate change.
Commitment to reducing carbon emissions across operations
Utilization of sustainable materials and practices in production
Energy efficiency initiatives in facilities
Engagement in environmental conservation through partnerships