Client Services Executive

Description

• Work closely with team members to deliver consistent, high-quality service
• First point of contact for the assessors in the field
• Represent the company's values through positive interactions and a client-focused approach
• Respond to internal queries with the same level of professionalism and urgency as external clients
• First point of contact for the customer when they call in with the initial enquiry
• Troubleshoot and resolve client problems quickly using sound judgment and a direct approach at times
• Take ownership of tasks and ensure completion without unnecessary delays
• Collaborate with internal departments to coordinate solutions, provide updates and ensure seamless service delivery
• Identify areas for process improvement and contribute to enhancing the overall client experience
• Manage client expectations through service, ensuring all commitments, deadlines and expectations are met
• Ensure accuracy and attention to detail when handling client data, documentation and service requests
• Serve as the primary point of contact for client enquiries, requests and issue resolution
• Maintain a calm and solutions-oriented demeanour in challenging situations
• Build strong, trustworthy relationships with clients, ensuring timely follow-ups and consistent communication this is through phone and email

Requirements

• Proficiency in Microsoft Office Suite and any relevant quality or safety management software (CRM)
• Communicate clearly, confidently and professionally across all levels of the organisation
• Ability to identify risks, analyse operational processes and develop practical solutions
• Strong scheduling and organisation of daily diary's
• Strong verbal and written communication skills
• Proven experience in customer service, client account management or a similar role
• Proven ability to work in a team environment
• Transparent communication with the Client Service Manager around day-to-day activities
• Professional, approachable and team oriented
• Experience: Minimum 1-2 years in Customer Service
• Problem-solving mindset with the ability to make sound decisions
• Excellent organisational and multitasking abilities

Benefits

• On site parking
• Full time role but part time hours may be available for the right candidate
• 25 days holiday + bank holidays
• Bonus scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance