Description
cafm system
work orders
purchase orders
client liaison
invoice support
data monitoring
The Facilities Administrator duties will be to provide pro-active day to day facilities office support, as necessary. You will be an integral component of a dynamic professional and motivated department in a busy Facilities support services environment. You will be expected to support facilities colleagues, the senior management team, and Senior Operations Manager as appropriate in a demanding multi-functional support services environment.
- Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
- Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to the Site.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned promptly. Respond to queries, amend data, and re-issue tasks as required.
- Record and respond to Compliments and Complaints.
- Ordering of goods for office services- uniform, cleaning consumables & equipment, stationery, H&S items etc.
- Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in the CAFM System to deliver KPIs.
- Take ownership of managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
- Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
- Support Finance Administrator with invoicing.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLA's.
- Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
- Progress both colleagues and suppliers to ensure that Equans SLAs are met.
- Maintain paperwork and folders associated with the facilities department timesheets and delivery notes etc.
- Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
- Support the Operational Teams with potential complaint situations and make effective steps to avoid and or resolve these situations and issue reporting.
Requirements
customer service
administration
people management
organisational skills
resilient
uk eligibility
This role includes a security vetting check therefore ability to pass is essential.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
- Experience in delivering excellent customer service in a client-facing environment.
- Be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels.
- Smart, presentable appearance.
- Effective organisational skills.
- Must have Administration experience.
- Have good people management, leadership, decision-making, and communication skills.
- Result Driven and the ability to plan, organise and work independently.
- Experience of working in a diverse, busy, and challenging environment.
- Adaptable and flexible approach.
Benefits
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
Equans is looking for a Facilities Administrator to join our team based in Eccles, Greater Manchester on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.
You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.
On offer is a competitive salary and benefits package, which includes;
- Cycle to work scheme.
- Employee assistance programme.
- Company share scheme.
- Generous holiday allowance.
- 2 paid volunteering days a year.
- Season ticket loan.
Training + Development
Information not given or found
