Vrf & Ductless Technical Support Representative

Description

As a VRF & Ductless Technical Support member, you will perform technical support & training that includes the installation, maintenance, and repair of ductless heat pump systems. You will respond to customer inquiries and service requests promptly and professionally. Additionally, you will collaborate with the technical support lead/trainer for ongoing training and skill development.

• Collect all required data and information on Ductless unit replacement requests working with Warranty Department, Branch staff, and Contractors.
• Collaborate with manufacturers to ensure your product training sessions and certifications are up to date.
• Provide clear and concise communication to customers regarding service processes and timelines.
• Participate in team meetings, uphold consistent communication, and engage in manufacturer cadence calls to establish and enhance internal communication and collaboration effectively.
• Participate in ongoing training sessions to stay current with industry trends and product updates.
• Diagnose and resolve technical issues reported by customers.
• Review recorded Data from contractors with RSL lead tech support staff.
• Collect and analyze recorded data from technicians and customers to identify areas of concern.
• Manage and track issues using the provided ticketing system.
• Conduct jobsite visits to assist contractor with troublesome jobs.
• Participate in regular training sessions to enhance your technical skills and product knowledge.
• Always represent Refrigerative Supply in a professional manner.
• Collaborate with manufacturers, the warranty department, and the branch manager regarding requests for unit replacement. Escalate to the Lead Technician for approval when necessary.
• Ensure timely and effective resolution of customer issues to enhance overall satisfaction.
• Obtain a filled-out jobsite request form from customer or contractor.
• Maintain accurate records of service activities, work performed.
• Completed a comprehensive jobsite report (including pictures, recommendations, and conclusion)

Requirements

• Must have excellent knowledge of Ductless systems design and application.
• Work efficiently in a fast-paced work environment.
• Must be able to use a computer and all software (web-based or otherwise) provided by management and our suppliers. Examples include Microsoft Office and PowerPoint presentations, manufacturer/supplier programs, and websites.
• Excellent initiative, and interpersonal communication skills.
• Minimum of 5 years of HVAC technical experience.
• Understand basic inventory, warehousing, and stocking procedures.
• Ability to travel.
• Journeyman certificate required or equivalent.
• Must have demonstrated HVAC-related troubleshooting skills.
• Ability to handle multiple tasks, energetic and self-motivated.
• Demonstrated ability to influence the market at key levels.

Benefits

Training and Development

Jobsite Visit

The target salary range for this position is $85,000 - $100,000 CAD. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

• 3 weeks vacation
• Protect your future with our Pension plan
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• Stay healthy with our rich benefits package
• 3 personal obligation days
• Annual Bonus Program
• Wellness Account
• Access a 24/7 Employee Assistance Program.

Training + Development

Interview process

Visa Sponsorship

Security clearance