Branch Operations Manager

Description

• Provide prompt efficient customer service requests.
• Make certain all required pre-inspection and final inspections are made.
• Communicate with homeowner on job shipping, progress and post completion.
• Maintain a high degree of applicator production with quality control.
• Responsible for the training and supervision of the production staff.
• Insure compliance with Federal, State and Local Licensing, Permitting and other Local Regulations.
• Responsible for hiring/association and terminating/disassociation of applicators as necessary.
• Assist applicators whenever necessary.
• Provide training and installation standards to all applicators. Maintain inventory control, prevent shrinkage, take quality and accurate monthly inventories.
• Keep proper inventory count and control, and order inventory as needed.
• Scrutinize labor bills for accuracy and approval of payment.
• Review each job for shipment and discuss with applicators.
• Responsible for maintaining overall quality control of each job.
• Control in and out of warranty service costs.
• Maintain and negotiate favorable cost control with installers.
• Responsible for any and all other duties as designated by the Branch Manager
• Maintain high standards of business and work ethics on daily business with all you come in contact with.
• Work closely with city and county building departments to maintain a good working relationship.
• Promote installer referral programs for lead development.
• Perform periodic inspection of jobs as needed to insure quality installations.
• Maintain and update production reports daily to insure accurate reporting.
• Maintain a network of qualified applicators to install all jobs.
• Maintain a training program to assure product trained applicators.
• Maintain proper service records and back charge independent contractors responsible
• Track installer staffing levels to insure adequate crews to meet sales trends.
• Responsible for the expediting of all repairs at a minimum cost to the company.
• Maximize shipment of jobs each business day.
• Responsible for acquisition of all permits required prior to starting job.

Requirements

• operations (home improvement industry preferred).
• Proficiency in Microsoft Office and CRM or project management systems.Valid driver’s license and reliable transportation required.
• Proven track record of leading teams and meeting or exceeding performance goals.
• 3+ years of experience in production, installation management, or construction
• Working knowledge of inventory control, scheduling systems, and quality assurance processes.
• Strong organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance