Description

Under the direction of the Patient Access Registration Manager, this position is primarily responsible for insurance notification, verification, and authorization activities necessary to financially secure accounts. It involves interacting with insurance companies, patients, physician offices, and other hospital departments to thoroughly document accounts. The role also explains financial requirements to patients or responsible parties and collects deposits or deductibles as required.

Key duties include performing insurance notification, verification, and authorization for inpatient, ambulatory surgery, and bedded outpatient admissions using the HQ work list as the primary driver. Work is prioritized based on financial risk and difficulty. Coordination with referring physicians, hospital clinical staff, and insurance companies ensures scheduled accounts are secured prior to admission and non‑scheduled accounts are secured within 24 hours post‑admit.

• Perform insurance notification, verification, and authorization to financially secure patient accounts.
• Prioritize work based on financial risk and complete tasks for inpatient, ambulatory surgery, and outpatient admissions using the HQ work list.
• Coordinate with physicians, insurance companies, and hospital departments to ensure scheduled accounts are secured before admission and unscheduled accounts within 24 hours.
• Explore all options (e.g., contacting physician offices, referencing past visits, reaching out to patients) to resolve account issues.
• Explain financial requirements to patients or responsible parties and collect deposits and deductibles.
• Notify Patient Access management and registration staff if an account is not secured prior to admission.

Requirements

The position is full‑time, day‑shift, Monday through Friday, 8:30 am to 5:00 pm, and is 100 % remote. Schedule may change based on hospital census and business needs. The selected candidate must reside within 100 miles of Birmingham, AL.

Required qualifications are a high school diploma or equivalent and 1–3 years of relevant experience. Preferred qualifications include a typing speed of at least 35 WPM, familiarity with medical terminology, and CPAR or CHAA certification.

• Required: High school diploma or equivalent and 1–3 years relevant experience.
• Preferred: Typing speed ≥35 WPM, familiarity with medical terminology, CPAR or CHAA certification.

Benefits

The annual salary range for this position is $38,000–$64,000, with compensation decisions reflecting skill sets, experience, training, clearances, licensure, certifications, and other business needs.

Guidehouse offers a comprehensive total rewards package that includes medical, Rx, dental, and vision insurance, personal and family sick time, and company‑paid holidays. Employees may be eligible for a discretionary variable incentive bonus, parental leave, a 401(k) retirement plan, basic and supplemental life insurance, health savings accounts, flexible spending accounts, and short‑term and long‑term disability coverage. Additional benefits include tuition reimbursement, personal development and learning opportunities, skills development and certifications, an employee referral program, corporate‑sponsored events, community outreach, and an emergency backup childcare program. The firm emphasizes flexibility and support to create a diverse and inclusive workplace.

• Offer competitive salary $38k–$64k plus benefits such as medical, dental, vision insurance, paid time off, 401(k), life insurance, HSA, flexible spending accounts, disability coverage, tuition reimbursement, and professional development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance