Inside Sales Representative

Description

Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service and laying the ground work for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. The ISR also has the ability to increase sales revenue, order by order.

Along with the Account Managers / Sales Specialists and Commodity Traders, the ISR's maintain and grow existing customer relationships.

The Inside Sales Representative takes on a generalist function and selling siding, decking, railing, as well as all other building material product lines. Our customers range in size from small independent lumber yards, to regional building material dealers, national home improvement chains, and industrial and OEM customers.

• Promptly answer customer phone calls for orders, quotes, and inquiries.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• In some regions, partner with Account Managers to manage customer relationships.
• Determine customer requirements and secure the maximum invoice value for the order.
• Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Enter orders efficiently and accurately into the order system.
• Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
• Relay vital information to operations team members.
• Purposes of outbound calls are to fill delivery trucks, follow up on orders and offer sales promotions. Every opportunity to be used to increase the dollar value of an order.
• Sell additional products by recognizing opportunities to up-sell or sell complementary products.

Requirements

Applicants must be legally entitled to work in Canada without sponsorship.

Kelowna BC (On-site)

Doman does not use artificial intelligence (AI) to screen, assess, and select candidates.

• High school graduation is a requirement
• Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
• Aptitude for numerical calculations
• Excellent English communication skills at a capacity to influence sales over the phone
• Demonstrated ability to anticipate customer needs
• Comfortable with conducting outbound phone calls to existing customers
• Excellent customer service skills on the phone
• Able to quickly learn technical information specific to the building industry
• Prompt and accurate handling of credits and returns.
• Working knowledge of wood frame residential construction is an asset
• Formal sales training is desirable

Benefits

The typical hiring range for this position is $52,000 - $56,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant's job-related knowledge, skills, experience, and internal equity. Similar positions located in other geographical locations may not necessarily receive the same salary range. The compensation information is an estimate and provided to meet with applicable provincial Pay Transparency legislation.

Permanent Full-Time

Outbound Phone Calls

• Annual Service Awards
• Professional Development reimbursement
• Purchase Doman Building Materials Group Ltd. stock at a discounted price
• Group pension plan with employer-matching contributions
• Education reimbursement
• Discounts on product purchases
• Annual incentive plan based on company performance
• Fitness reimbursement
• Commuting expense reimbursement: 100% transit
• Retiree Health Benefit Program
• Employee referral bonus
• Scholarships for children

Training + Development

Interview process

Visa Sponsorship

Security clearance