IS Services & Support Engineer

Description

• Train end users on Turner standard software tools.
• Manage and control the allocation of mobile device equipment.
• Document and resolve escalated end user issues; provide continuous updates on the status of resolution efforts.
• Provide information services briefings during management meetings.
• Provide complete recovery from disaster or failure of equipment identified during daily system backups of the local server and other mission critical business unit infrastructure.
• Independently troubleshoot and resolve end user issues in the areas of voice, data, applications, commercial software, workstation configuration and problem resolution.
• Develop and maintain up-to-date documentation of the local technology infrastructure.
• Resolve advanced technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems within business unit.
• Enforce Turner's information services policies, procedures, and standards relating to infrastructure systems, components, applications and services.
• Manage and advise on end user hardware and software requests and identify appropriate options based on software or system functional specifications.
• Initiate and implement projects following Turner IS methodology for Change Management including scope, schedule and budget.
• Manage equipment vendors, supplying computers and services necessary for the operation of the business unit.
• Manage inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit.

Requirements

• All versions of Windows.
• Demonstrated ability to apply lean principles and concepts
• Extensive knowledge of PC and peripheral support.
• Demonstrated strong interpersonal and communication skills in a professional and effective manner.
• Malware/spyware/anti-virus software
• Android and iPhone
• Experience supporting multiple desktop and laptop technologies
• Microsoft System Center Configuration Manager (SCCM) reports/ software automation
• Windows wireless technology
• Bachelor’s degree in information services, computer science, operations, management, or a related field and minimum of 3 years of progressively responsible experience in a directly related area, where both professional and management capabilities have been clearly demonstrated, or an equivalent combination of education, experience and appropriate certifications such as A+, Network+, MCP or MCSE.
• Client server operations, security, networking topology, business recovery and their interrelationships.
• Demonstrated proficiency with Windows Server administration, active directory and DNS.
• Advanced knowledge of LAN/WAN computer environments and concepts.
• Multi-function Printer and Scanners
• Microsoft Service Center or equivalent ticket management system experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance