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Destination Manager

Colliers

Global diversified professional services & investment management firm in real estate, engineering, and capital markets.

Strategically lead and optimise a retail centre's performance and team operations.

8d ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Solihull, England, United Kingdom

Onsite

Company Size

22,940 Employees

Service Specialisms

Consulting

Corporate Facilities

Investment Services

Landlord Representation

Tenant Representation

Project Management

Urban Planning

Property Management

Sector Specialisms

Industrial

Energy

Infrastructure

Buildings

Residential

Commercial

Water Resources

Heavy Civil

Role

What you would be doing

performance contracts

data analysis

budget management

kpi reporting

tendering

marketing strategy

Management of Performance based contracts
Seek and analyze data sets to gain a fundamental understanding of the performance of the Centre to drive strategic decisions and ensure optimal performance is targeted and achieved.
Conduct regular performance reviews with the team, to include the setting and reviewing of objectives, and personal development plans. Ensure the performance management process is implemented effectively and in a timely manner.
Demonstrate entrepreneurial spirit, identify, and advise colleagues of potential new business opportunities to ensure an increase in the commercial performance of the Centre, working with the Place Activation Manager to develop a commercialisation strategy including mid mall retailing, pop-up shop opportunities and brand activations.
To provide visible strategic leadership and, in conjunction with the property manager, recruit and select employees to ensure that the Centre is appropriately resourced to achieve business plan targets. Ensure “On boarding” is undertaken in line with company requirements, effective team communication, and that the team understands the Centre’s business plan and the importance of their individual contributions in achieving the plan.
Under the direction of the property manager, prepare, manage, and reconcile all aspects of the service charge budget and expenditure reports. Seek best value, including the regular tendering of all key contracts and ensure purchase orders and invoices for payment are passed in a timely manner and in accordance with Company policy.
Regularly monitor, evaluate, and report on the performance of the Centre through key performance indicators, including turnover, occupier trading performance, footfall, void rates, commercialisation revenue generation etc. Contribute to letting/tenant mix strategy and facilitate enquiries from prospective occupiers.
Develop successful working relationships with key stakeholders, to ensure a productive and effective working partnership. Develop a network of contacts, including decision makers and influencers within the local private and public sector in addition to community contacts at local charities and schools/colleges.
Coach the team to enable them to maximise their performance and be empowered to take ownership for decision making. Ensure adherence to Company policies, processes, and procedures across the Centre. Develop and nurture a positive team working environment with colleagues, managing in a “First amongst equals” style, holding regular staff forums, encouraging staff feedback. Encourage Equality, Diversity, and Inclusiveness.
Ensure that the property manager is promptly informed of all matters of importance including client and tenant conversations and any intelligence around an occupier seeking to cease trading. Assist the property manager with the management of arrears and in conjunction with qualified colleagues, such as from the building surveying team, ensure that any tenant applications are carried out in accordance with the consent granted and the Centre’s occupier design guide, as appropriate.
Participate in and influence local community matters for the benefit of the Centre through liaison with the local Business Improvement District, chambers of commerce, Police, and other relevant bodies. Inform the property manager of any matters regarding the local/regional economy, transportation and planning issues that may affect the performance and capital value of the Centre.
Identify and implement social value and place making opportunities in conjunction with the Place Activation Manager. Seek out community engagement opportunities and strive to improve the quality of the environment within the Centre, ensuring empty units are appropriately presented and that way finding/general signage is kept up to date.
Contribute to the preparation of the Centre’s vision and business plan and ensure specific asset objectives and initiatives are implemented as agreed with the property manager.
Cost control, variance and forecast reporting.
Oversee the delivery of an agreed marketing strategy. Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, in line with managing agent and client’s media policies.
Maintain awareness of and influence, monitor and report on local issues, activities and initiatives that may affect the Centre. Regularly monitor and report on competition activity within the catchment area affecting the Park including any significant planning applications submitted to the local planning authority.

What you bring

staff management

mixed-use

commercial awareness

excel