Installation Field Specialist

The Installation Field Specialist works to perform services not provided by a subcontractor and to ensure that installations are completed per Pella Manufacturing Installation Instructions. This position will also serve as a resource for and may audit sub-contracted installers. This position will also be charged with the accurate and timely completion of the order verification process (virtual and in person). This includes gathering correct job site and product requirements and clearly communicating the installation processes to set realistic expectations with our homeowner customers. This position may also provide installation recovery work as needed. Continually strive for 100% “Very Satisfied” customers.

• Responsible for the timely execution of the Order Verification process
• Assist the installation teams, project coordinators, and sales team in formulating the Recovery Plan for installation projects as needed
• Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process
• Meets company safety requirements by keeping the work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
• Assess quality of sub-contracted installations and give feedback to management as needed
• Delivers missing items needed for installations to job sites to increase first time completion rate as needed
• Works with both the sales team and installers to ensure cost containment
• Communicates effectively with customers and serves as a reputable Pella representative on all jobsites
• Provides training as needed to Retail Sales Consultants
• Maintains assigned vehicle
• Works with both the sales team and installers to ensure seamless order fulfillment
• Performs installation recovery work following installations
• Assist with initial sub-contractor sourcing and with the assimilation of the subcontractors
• Uses, maintains, and stores company provided tools appropriately
• Performs job site inspection to assess home for water intrusion, rot, mold, and other issues
• Confirms job-site suitability for the installation process and works with homeowner to resolve any discovered issues. Provides photos and documentation when applicable to assist installation teams

Must be able to drive to job sites and customer/contractor locations and required company functions at various locations.

Language and Communication Skills

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required. Time commitment required of this position will vary with the seasons.

Professional Skills

Reasoning Ability

Must present a clean and neat physical appearance and strictly abide by the company dress code serving as a role model for other employees, customers, and visitors.

Associate degree (A.A.) or equivalent from a two-year college or technical school preferred; and two to three years related experience and/or training; or equivalent combination of education and experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.). Remodeling and/or window and door replacement experience is a plus.

Education and/or Experience

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to multi-task
• Strong construction knowledge
• Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications
• Interpersonal skills
• Must have knowledge and experience to take and record accurate measurements
• Adaptability to daily changing situations
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy
• Strong organization, time management and problem-solving skills
• Communication skills: written, verbal and listening