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Executive-Customer Service
Jll
Customer service representative for JLL at client's site, addressing tenant needs and ensuring good customer experience
19d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
New Delhi, Delhi, India
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
customer feedback
daily rounds
complaint handling
emergency response
training programs
event management
- Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
- Addressing concerns through daily checking of mails for priority requests.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Receiving calls and emails from clients.
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Ensuring closure of complaints by proper communication to stakeholders.
- Nominating and attending the training programs at site/ JLL office.
- Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
- Updating the handover/ takeover register before end of shift for all completed/pending tasks.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
- Managing and participating in events, overlooking general maintenance and guest handling
- Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
What you bring
hospitality
presentable
lost
found
- Maintaining a hospitality outlook and always look presentable.
- Being familiar with lost and found procedures.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- might conduct background checks on employees handling sensitive client information
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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