Description

The Service Advisor role facilitates service operations in the center, ensuring manpower and facilities meet targets for customer satisfaction, retention and productivity while adhering to the company’s vision, mission, values and SOPs. The position operates under monthly supervision of sales targets with limited authority over discount allocation.

Core responsibilities include conducting pre‑acceptance vehicle inspections, guiding customers through repair estimates and timelines, coordinating with the Chief Technician and Parts Department, communicating repair progress, and ensuring high‑quality “Guest‑Centric” service. The role also monitors job data, enforces quality‑control policies, and follows up post‑service complaints to maintain trust and retention.

• Facilitate service operations to achieve targets in customer satisfaction, retention, and productivity.
• Direct impact on managing customer satisfaction ratio.
• Direct impact on ensuring parts are handled according to departmental targets.
• Responsible for conversion, receiving, binning, picking and dispatching parts in the warehouse.
• Monitoring performance of self and others.
• Perform pre‑acceptance vehicle inspection, document findings, and confirm condition with customer.
• Assist center in achieving GDI and increase customer retention through professional engagement.
• Ensure repairs meet customer demands by coordinating with Chief Technician and conducting diagnostics and final inspection.
• Discuss repair scope, cost estimate, and delivery time with customers.
• Communicate repair progress and obtain approval for additional parts, avoiding unnecessary replacements.
• Promote a “Guest‑Centric” and “Fix‑It‑Right” mindset within the service team to deliver high‑quality after‑sales service.
• Coordinate with Parts Department and Parts Supervisor to obtain spare parts and ensure timely vehicle delivery.
• Conduct post‑service follow‑up for complaints, escalating to Workshop Floor Manager as needed.
• Adhere to service operation standards to build customer trust and improve retention.
• Confirm service repair agreements with customers to ensure satisfaction and confidence.
• Monitor job data entry, record repairs, and update vehicle delivery status for productivity analysis.
• Ensure Chief Technician complies with quality‑control policies to protect company integrity and brand image.

Requirements

The job requires advanced knowledge of customer service principles, basic product‑selling knowledge, and a direct impact on sales targets and customer‑satisfaction ratios. It also demands understanding of production systems to improve productivity and manage parts handling in the warehouse.

Minimum qualifications are a bachelor’s degree or equivalent and at least five years of experience in a service environment. Required skills include time management, monitoring, active learning, stress tolerance, interpersonal and communication abilities, achievement drive, computer proficiency, good judgment, problem sensitivity, and inductive reasoning, along with automotive technical knowledge.

Proficiency in English and Arabic is required; Service Advisor Level 2 certification is preferred. Competencies emphasize adaptability, collaboration, development of self & others, guest‑first mindset, innovation, and problem solving.

• Advanced knowledge of principles and processes for providing customer and personal services.
• Basic knowledge of principles and methods in promoting and selling products or services.
• Basic knowledge of production systems designed to improve productivity.
• Time management.
• Active learning to apply new information.
• Stress tolerance in high‑stress situations.
• Interpersonal skills for complex problem analysis.
• Good communication (listening, questioning) to determine customer needs and sell services.
• Computer skills (spreadsheets, word processing, presentations, databases).
• Good judgment and decision‑making.
• Problem sensitivity – recognizing potential issues.
• Inductive reasoning – forming general conclusions from information.
• Automotive and technical knowledge (pre‑diagnostic questioning, troubleshooting).
• Service Advisor Level 2 certification.
• Adaptability.
• Problem solving.

Benefits

Working for Abdul Latif Jameel offers a truly international footprint, a legacy of over 75 years, and opportunities worldwide—from Chile to Japan, the UK to Australia. The company’s values of respect, innovation, pioneering spirit and empowerment shape a culture where ideas blossom, people thrive and successes flourish.

Training + Development

Interview process

Visa Sponsorship

Security clearance