Washington Metropolitan Area Transit Authority (Wmata)
Provides public transportation services including Metro, bus, and paratransit in the Washington D.C. area.
Senior labor relations officer managing union negotiations, grievances, investigations.
15 days ago ago
Intermediate (4-7 years)
Full Time
Washington, DC
Onsite
Company Size
5,000 Employees
Service Specialisms
Engineering
Construction
Project Management
Planning
Consulting
Technical Services
Transportation Services
Sector Specialisms
Transport
Infrastructure
Government
Real Estate
Safety
Accessibility
System Maintenance
Rail Maintenance
Role
Description
grievance management
arbitration liaison
investigation reporting
labor negotiation
policy development
training delivery
Negotiates, researches, drafts and implements position statements, settlement agreements and policy changes of wide-ranging disputes arising from or related to the collective bargaining agreements, using clear, creative and effective strategies. Provides advice on operational subjects to maximize safety and works to manage associated risk to minimize WMATA¿s public and internal exposure to injuries or damage. Advances safety and operational efficiency objectives.
Partners with Occupational Health and Wellness (OHAW), the Office of General Counsel and Office of Equal Employment Opportunity (OEEO), regarding workers¿ compensation, unemployment insurance, FMLA, fitness for duty, EAP/SAP and drug and alcohol testing issues. Responds to inquiries and grievances regarding policies and procedures. Develops and implement processes and best practices to effectively address WMATA-wide business goals. Ensures that the investigative and disciplinary processes are consistent and equitable for all employees.
Provides advice and guidance to managers and supervisors. including investigations and the administration of disciplinary actions and contract grievances, using extensive knowledge of WMATA¿s five (5) collective bargaining agreements and related policies and procedures.
Conducts comprehensive investigations of varied workplace complaints and allegations. Analyzes factual information to help make determinations regarding the validity of complaints and prepares report summaries with defensible guidance and outcomes.
As the General Manager/CEO¿s designee, administers and coordinates grievances to resolution. This includes responding to CBA Step IV and Step III grievances (or their equivalent), settling grievances and supporting Departments/Offices respond to and/or settle grievances at the lowest possible level. Supports management to improve labor-management relations, employee morale and engagement and to decrease costs (administrative and operational).
Participates as a member of key organizational committees, including Reduction in Force (RIF), ADA Accommodation, Religious Accommodation Committee, and Joint Labor/Management Committees. Provides expertise, guidance, and renders decisions consistent with applicable policy or committee charter.
Review of a current motor vehicle report
Functions as the liaison for arbitrations; identifies witnesses, coordinates their availability and prepares them for testimony. Also, gathers documents to ensure that WMATA is in the best position to prevail during arbitration.
Provides guidance to employees and management regarding alleged acts of misconduct, workplace violence, poor performance, disclosure and disposition of arrests/convictions, etc. Prepares documents related to employee suspensions, demotions, and terminations. Supports managers and supervisors by developing and tracking Performance Improvement Plans (PIPs) for employees with performance issues. Applies knowledge of the principles, practices, and techniques of employee relations, workplace violence prevention, conflict management and human resources management to advise managers on how to respond to and correct unacceptable conduct and performance behavior.
Provides labor and employee relations training to employees and management. Supports the labor-management processes to increase management¿s level of awareness, improve participants¿ negotiation and conflict management skills, and increase participants¿ motivation to perform well.
Conducts complex labor negotiations with organizations representing WMATA employees. Recommends, prepares and evaluates management proposals prior to negotiations and assists in the development of the Authority¿s labor strategy. Creates and implements effective collective bargaining agreements that forge productive working relationships and achieve effective results
Conducts factual and legal research. Represents WMATA as advocate in arbitration, conducts full evidentiary hearings, drafts post-hearing briefs and participates in executive sessions as needed. Also, argues motions on issues arising in arbitration proceedings.
Verification of education and experience (including certifications and licenses)
Requirements
jd
bar admission
conflict resolution
7 years
union experience
bachelor's
Skills and/or behavioral assessment
Juris Doctor Degree from an accredited law school.
Admission to a state¿s bar.
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
Using advanced conflict resolution and mediation skills, provides conflict resolution for all employees to resolve peer disputes or disputes between employees and their supervisors or managers.
Seven years (7) of progressively responsible experience in labor and employee relations to include human resources counseling, dispute resolution, grievance handling and arbitration preparation and presentation, negotiation and the administration of negotiated labor agreements in a large organization with demonstrated success in dealing with varied labor and employee relations activities. Must include three (3) years of experience in a unionized environment.
Medical examination including a drug and alcohol screening (for safety sensitive positions)
A Bachelor's degree from an accredited college or university in Labor Relations, Human Resources, Economics, Business Administration or related field.
Benefits
Personal interview
Training + Development
Information not given or found
Interview process
skills and/or behavioral assessment
personal interview
verification of education and experience (including certifications and licenses)
Visa Sponsorship
Information not given or found
Security clearance
criminal background check (a criminal conviction is not an automatic bar to employment)
Company
Overview
Founded 1967
Year Established
The year the Washington Metropolitan Area Transit Authority was created.
90 Stations
Metrorail Stops
Number of stations across the extensive rail network.
100 Miles
Track Network
Total length of Metrorail tracks spanning the region.
WMATA operates the Metrorail, Metrobus, and MetroAccess services, providing essential transportation for millions of commuters annually.
It serves the urban and suburban areas across Washington D.C., Virginia, and Maryland, making it one of the busiest transit systems in the U.S.
The authority also operates an extensive network of Metrobus routes, ensuring that public transport is accessible across a broad geographical area.
MetroAccess offers specialized paratransit services for individuals with disabilities, making transportation accessible for all.
WMATA’s projects include major capital improvements, such as rail station upgrades, new buses, and implementing advanced fare collection technologies.
A key aspect of WMATA's focus is to continually innovate, ensuring the transit system is safe, reliable, and sustainable for future generations.
Unique to WMATA is its commitment to serving not just the daily commuters, but also tourists, government employees, and those attending major events in the region.
Culture + Values
Recruit, hire and retain top talent where individuals feel valued, supported, and proud of their contribution
Engagement, empowerment, and recognition: empower employees, promote collaboration, and continuously improve culture
Professional and technical skill development: invest in staff, expand career pathways and develop next‑gen leaders and technical experts
Implement strategic workforce planning to close talent and skill gaps through recruiting, retraining, and upskilling
Establish employee value proposition to position Metro as a great place to work and increase overall satisfaction
Execute succession planning to ensure business continuity and reduce uncertainty among staff
Create performance evaluation framework that supports engagement and recognition
Develop culture‑change strategy to increase engagement across the organization
Create an innovation incubator to foster creativity and reward ideas that improve safety, efficiency, processes, and reduce silos
Develop internal customer‑service strategy to enable better collaboration and boost external customer service
Environment + Sustainability
7.37b Cost
Zero-Emission Transition Cost
Total lifecycle cost for transitioning to a zero-emission fleet through FY 2055.
35,000 Vehicles
Equivalent Energy Savings
Annual energy savings from the Energy Action Plan, equivalent to removing 35,000 vehicles from the roads.
65m Investment
Energy Action Plan Funding
Total investment in the FY 2025 Energy Action Plan, aiming for significant annual energy and operational savings.
2m Savings
Annual Lighting Savings
Annual savings from Philips LED lighting retrofit since 2013.
Transition to 100% zero‑emission bus fleet by 2042 (accelerated from 2045)
Achieve 100% zero‑emission bus purchases by 2027
Have five of nine bus garages equipped for zero‑emission buses by 2031, first garage operational by 2027, all by 2041
Deploy 10 battery‑electric buses by 2024 as part of pilot and evaluation
Construct modern, efficient facilities following LEED standards
Implement solar carports generating clean energy, featuring LED lighting, security cameras and shaded parking
Pilot sustainability calculator in Trip Planner so riders can see carbon‑footprint reduction
Inclusion & Diversity
42% Female
Employee Diversity
Approximately 42% of the workforce consists of female employees, as reported on LinkedIn.
Recruit and hire a workforce that reflects the community served.
Value the ideas, enthusiasm, and ambition each person brings.
Respect and value employees, recognizing their essential contributions.
Equal-Opportunity Employer: Consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, etc.
Diverse workforce supports world-class transit service.
Ongoing recruitment plans include building diverse candidate pools.