

A global commercial real‑estate firm delivering services from leasing to asset and facilities management.
2 hours ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
India
Office Full-Time
Company Size
52,000 Employees
Service Specialisms
Sector Specialisms
The Assistant Manager – Soft Services is responsible for delivering timely and efficient facilities services for Cushman & Wakefield’s PMSI client, meeting service levels and key performance indicators. This role ensures high‑quality, courteous service that supports the client’s business needs and acts as a liaison with the client’s representatives within delegated authority.
Core duties include overseeing building facilities, monitoring and following up on customer requests and complaints, and ensuring daily and weekly inspection checklists are completed. The manager inspects logs, office systems such as HVAC, electrical, lighting, and reports any abnormalities to FM, while maintaining soft‑service activities according to SOPs, guidelines and the scope of work.
The role prepares and presents regular performance reports (DSR, MMR, QBR), drives corrective actions on pending issues, and implements processes for supplier liaison regarding asset damage or malfunction. It also ensures a clean, hygienic environment, trains staff on procedures, and handles client complaints, value‑added service recommendations, and audit assistance.
Standards of cleanliness across lobbies, washrooms, utility areas, and other zones are supervised, with team members assigned duties and inspected for compliance. The manager coordinates daily, weekly, and periodic deep‑cleaning projects, supports events and meetings, and strives to achieve CSAT scores of 80 % or higher.
Health, safety and environmental responsibilities include risk assessments, safe‑working systems, compliance with client and C&W H&SE processes, and oversight of pest control using low‑toxicity agents. Vendor management covers quotation collection, contract renewal, monthly evaluations, procurement of consumables, and invoice processing in line with client policies.