Director of Lifestyle - LOA Coverage(3 to 5 months)

Description

• Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
• Prepare and drive various programming and partnership narratives, lessons learned and playbooks for development projects.
• Collaborate with the Services Director to ensure all residential amenity spaces remain well-maintained by respective Services team members.
• Collaborate with Fitness Trainer(s) to ensure consistent programming is available weekly onsite utilizing all indoor + outdoor spaces to maximize resident experience.
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Collaborate with the Facilities Director to ensure that the property remains well-maintained.
• Observe details in surrounding areas and on a screen
• Stand behind a desk for the majority of an 8-hour shift
• Transport boxes and equipment weighing up to 20 pounds
• Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
• Be available consistently for all shifts in amenity spaces in order to familiarize new and existing residents with our services and their new home.
• Greet residents by their name and with a smile to make guests feel welcomed and valued.
• Develop positive relationships with residents to create a personal and welcoming environment.
• Oversee the budget, procurement of supplies needed to execute activations and events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in Dropbox.
• Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events.
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
• Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
• Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
• Move throughout the property as needed

Requirements

• Keen attention to detail with a creative problem-solving approach
• Supervisory experience a plus
• Ownership of announcement creation + execution for Align App as it relates to lifestyle programming.
• Ability to work a flexible schedule, including evenings and weekends
• Ownership of community monthly newsletter.
• Communicate with other persons in the building
• Ability to make decisions and initiate action within established guidelines
• Sales/Wellness and Fitness experience a plus
• 2-3 years experience in hotel events, onsite restaurant, banquet and/or catering department, high traffic bar/restaurant, members club establishment background
• Excellent verbal and written communication skills
• Strong knowledge of operations with budget formulation
• Move body in repetitive motions for extended periods of time
• High school diploma or GED required, college degree a plus
• Solid understanding of Microsoft Office (Outlook, Excel, Word)
• 4+ years customer service experience required
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment

Benefits

• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
• Premiums apply for spouse, dependent, or family coverage plans
• Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.

Training + Development

Interview process

Visa Sponsorship

Security clearance