Description
property management
inspections
repairs coordination
client support
referral assistance
needs assessment
The Officer will oversee a portfolio of properties, coordinating inspections and repairs while maintaining accurate records, and will maintain regular contact with service users through visits and telephone calls to encourage engagement with appointments and support services.
- Manage diary and property portfolio; conduct inspections, raise work orders and monitor repairs.
- Balance administrative duties with direct face‑to‑face and telephone support for service users.
- Maintain regular contact with service users, encouraging attendance at appointments and uptake of support services.
- Assist users with health, finances, repairs and the move‑on process, applying empathy and problem‑solving skills.
- Provide appointment and referral support, including fallback assistance, leveraging knowledge of local services.
- Help users secure suitable accommodation by navigating housing pathways and advocating on their behalf.
- Arrange food parcels and ensure access to essential resources for vulnerable individuals.
- Contribute to a multidisciplinary frontline team supporting people affected by drug misuse, homelessness, mental health, trafficking or offending histories.
- Assess individual and family needs to develop appropriate support packages that promote independence.
Requirements
housing experience
communication
driving licence
microsoft office
organisational
bpss
Strong organisational skills, proficiency with Microsoft Office, and the ability to work independently are essential, as is a full UK driving licence for travel between properties and appointments.
Applicants will undergo background, identity and security checks, including BPSS verification. Mears is committed to diversity and inclusion, supports the Armed Forces Covenant and encourages voluntary sharing of social‑mobility information.
- Demonstrable experience in housing, support or welfare roles and strong communication skills for client and colleague interaction.
- Full UK driving licence required for travel between properties and appointments.
Benefits
The position is a full‑time permanent role with a competitive salary and a company allowance, serving the Tees Valley area (Stockton, Hartlepool, Middlesbrough and Redcar).
Mears Housing Management is recruiting a Resident Welfare Officer to deliver a new frontline service that helps vulnerable individuals avoid homelessness and transition into settled accommodation. The role blends administrative, practical and pastoral duties, requiring both case management and direct support.
Mears provides a range of employee benefits designed to support work‑life balance and professional development.
- Salary up to £29,856.80 per annum plus a company allowance.
- 25 days of annual leave plus bank holidays.
- Company car for work and personal use, fuel card and PPE (age over 21, licence held >3 months, <9 points).
- Volunteering leave with paid community volunteering opportunities.
- Staff discounts via Mears Rewards (groceries, holidays, eye‑test vouchers, share‑save scheme).
- Annual Mears Fun Day to recognise employee contributions.
Training + Development
Information not given or found
