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Digital Transformation Specialist
Lixil
Pioneering water and housing products—from faucets to windows—making better homes globally.
Drive digital transformation projects, CRM, AI, analytics across IMEA region.
Audit & Compliance Support: Coordinate with global SAP and basis teams to provide necessary support and documentation to auditors, ensuring all project implementations align with Governance, Risk, and Compliance (GRC) requirements.
After-Sales Service: Chatbots for customer support, automated ticket routing, and predictive maintenance.
Sales: Lead scoring, predictive analytics for sales forecasting, and personalized product recommendations.
Data Analytics & Reporting: Design, build, and maintain interactive data dashboards and analytical reports to provide actionable insights into business performance. This includes data collection, cleaning, and visualization.
CRM Implementation & Optimization: Lead the implementation, configuration, and ongoing optimization of CRM platforms, specifically Salesforce and Zoho, to enhance sales and customer service processes.
Project Management: Manage all phases of digital transformation projects, from initial scoping and stakeholder analysis to implementation and post-launch support.
Technical Expertise: Serve as a subject matter expert on digital solutions, staying up-to-date with industry trends and emerging technologies.
Stakeholder Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to ensure project alignment with business goals and successful adoption of new technologies.
IT Vendor Management: Manage Service Level Agreements (SLAs) and monitor contracts with IT vendors to ensure optimal performance, compliance, and effective service delivery.
AI Use Case Development: Identify and develop innovative AI and machine learning use cases to support business functions, including:
What you bring
b.tech
bigquery
ai/ml
agile scrum
power bi
3-6 yrs
Notice period - 1 Month (by either parties)
Excellent organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
Education: A Bachelor of Technology (B.Tech) degree in Computer Science, Information Technology, or a related technical field is required.
Experience with cloud-based data warehouses like Google BigQuery is a plus.
Familiarity with AI/ML concepts and a track record of implementing AI-driven solutions.
Exceptional problem-solving abilities and a strategic mindset.
Proven experience working within an Agile Scrum framework.
Experience with data visualization tools such as Power BI, Tableau, or Looker Studio.
Location: Gurgaon, India. This is a hybrid role requiring 4 days in the office and 1 day of work from home (WFH). Occasional domestic and international travel may be required.
Demonstrated expertise with CRM systems, particularly Salesforce and Zoho.
Strong communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders.
Solid understanding of data analytics principles and database management.
Experience: 3 to 6 years of proven experience in digital transformation, IT project management, or a similar role.
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