Customer Care Agent at Utilita Energy in Eastleigh, England, United Kingdom | GBP26,208-26,208 | Kablio

Role

Description

complaint handling

inbound calls

issue investigation

record maintenance

department collaboration

online assessments

Log and resolve complaints and service-related inquiries
Online assessments (approx. 1 hour total) Consisting of Customer scenarios, Behaviour questionnaire and exercises to understand how you approach problems. These might include checking if numbers add up correctly, seeing if something follows a clear rule, or spotting patterns in examples to figure out how something usually works.
Collaborate with internal departments to resolve issues
Handle inbound calls and investigate customer queries to find the best resolution
Update and maintain customer records accurately

Requirements

time management

prioritisation

communication

problem solving

Great time management and the ability to prioritise under pressure
Excellent communication skills – both written and verbal
Strong questioning and problem-solving abilities

Benefits

Exclusive discounts and event tickets via Utilita Arena
Generous pension contributions
Final Interview – A 45-minute face-to-face session at our Chandlers Ford office, including call listening and a Q&A with our Customer Care Team Managers
Private healthcare and mental wellbeing support
25 days’ annual leave plus bank holidays
Paid volunteering day
A structured bonus scheme
Initial Screening – Shortlisted candidates will be invited to a 30-45 minute virtual Teams call with a member from the Talent Acquisition Team .
Clear career progression and development opportunities
24/7 access to GP and counselling services

Training + Development

Information not given or found

Interview process

cv review by talent acquisition team
initial screening: 30‑45 minute virtual teams call with talent acquisition
online assessments (~1 hour) covering customer scenarios, behavior questionnaire, and problem‑solving exercises
final interview: 45‑minute face‑to‑face at chandlers ford office with call listening and q&a with customer care team managers

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

700,000 Homes

Households Served

Now services over 700,000 homes with energy solutions across the UK.

Focused on providing affordable energy to homes across the UK, offering both electricity and gas.
Growth has been fueled by a commitment to customer care and technological innovation.
Known for their smart meters, which help customers manage their energy usage more efficiently.
As one of the leading challengers in the energy sector, continuously invests in digital platforms.
Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach.
Business model emphasizes transparent pricing, simplifying energy management for customers.

Culture + Values

11% less energy

Energy savings through technology

Customers reduce energy consumption by using Energy Intelligence technology with real-time visibility and behavioral-change campaigns.

£277/year saving

Energy efficiency savings

Customers can save up to £277 annually through simple energy-saving actions guided by behavioral change campaigns.

We take pride in that. – the first and still the only energy company created to help households use–and waste–less energy.
Live carbon dashboard pioneer: first energy supplier to publish real‑time emissions data covering operations, supply contribution, and carbon intensity.

Environment + Sustainability

11% Lower Energy Consumption

Customer Energy Use

Customers have lower energy consumption compared to the UK average, reducing home energy-use emissions.

381,829 kWh/year

Solar Panel Energy Generation

Solar panels at Utilita Bowl generate significant renewable energy, contributing to annual carbon savings.

2030 Net-Zero Target

Operational Carbon Neutrality

Aiming to achieve net-zero operational emissions by 2030, aligning with global sustainability goals.

80t CO₂ Saved

Annual Carbon Reduction

Solar panel rollout at Utilita Bowl reduces carbon emissions by approximately 80 tons annually.

Operational net-zero target by 2030.
First UK energy supplier to publish a live carbon dashboard tracking operational and supply emissions in real time.
Two carbon targets: net-zero operations (by 2030) and supply-chain/carbon-intensity reduction aiming for UK 2050 net-zero.
Live Grid Mix and Energy Grid Tracker tools empower customers to see real-time carbon intensity of their electricity usage.
Annual audited carbon-footprint reports since at least 2019, aligned with TCFD and ISO 14064-3 standards.
Smart energy IoT pilot launching August 2024 to shift consumption to cleaner, cheaper periods.

Inclusion & Diversity

Adopted SDG goal: “promote diversity and inclusion in the workplace.”
No publicly available data on gender ratios, pay equity, leadership diversity or hiring targets.

Articles

Utilita Energy reviews on Glassdoor

Utilita deploys AI‑powered digital workforce (NS Energy)

Utilita Energy Wikipedia

Role

Description

complaint handling

inbound calls

issue investigation

record maintenance

department collaboration

online assessments

Log and resolve complaints and service-related inquiries
Online assessments (approx. 1 hour total) Consisting of Customer scenarios, Behaviour questionnaire and exercises to understand how you approach problems. These might include checking if numbers add up correctly, seeing if something follows a clear rule, or spotting patterns in examples to figure out how something usually works.
Collaborate with internal departments to resolve issues
Handle inbound calls and investigate customer queries to find the best resolution
Update and maintain customer records accurately

Requirements

time management

prioritisation

communication

problem solving

Great time management and the ability to prioritise under pressure
Excellent communication skills – both written and verbal
Strong questioning and problem-solving abilities

Benefits

Exclusive discounts and event tickets via Utilita Arena
Generous pension contributions
Final Interview – A 45-minute face-to-face session at our Chandlers Ford office, including call listening and a Q&A with our Customer Care Team Managers
Private healthcare and mental wellbeing support
25 days’ annual leave plus bank holidays
Paid volunteering day
A structured bonus scheme
Initial Screening – Shortlisted candidates will be invited to a 30-45 minute virtual Teams call with a member from the Talent Acquisition Team .
Clear career progression and development opportunities
24/7 access to GP and counselling services

Training + Development

Information not given or found

Interview process

cv review by talent acquisition team
initial screening: 30‑45 minute virtual teams call with talent acquisition
online assessments (~1 hour) covering customer scenarios, behavior questionnaire, and problem‑solving exercises
final interview: 45‑minute face‑to‑face at chandlers ford office with call listening and q&a with customer care team managers

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

700,000 Homes

Households Served

Now services over 700,000 homes with energy solutions across the UK.

Focused on providing affordable energy to homes across the UK, offering both electricity and gas.
Growth has been fueled by a commitment to customer care and technological innovation.
Known for their smart meters, which help customers manage their energy usage more efficiently.
As one of the leading challengers in the energy sector, continuously invests in digital platforms.
Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach.
Business model emphasizes transparent pricing, simplifying energy management for customers.

Culture + Values

11% less energy

Energy savings through technology

Customers reduce energy consumption by using Energy Intelligence technology with real-time visibility and behavioral-change campaigns.

£277/year saving

Energy efficiency savings

Customers can save up to £277 annually through simple energy-saving actions guided by behavioral change campaigns.

We take pride in that. – the first and still the only energy company created to help households use–and waste–less energy.
Live carbon dashboard pioneer: first energy supplier to publish real‑time emissions data covering operations, supply contribution, and carbon intensity.

Environment + Sustainability

11% Lower Energy Consumption

Customer Energy Use

Customers have lower energy consumption compared to the UK average, reducing home energy-use emissions.

381,829 kWh/year

Solar Panel Energy Generation

Solar panels at Utilita Bowl generate significant renewable energy, contributing to annual carbon savings.

2030 Net-Zero Target

Operational Carbon Neutrality

Aiming to achieve net-zero operational emissions by 2030, aligning with global sustainability goals.

80t CO₂ Saved

Annual Carbon Reduction

Solar panel rollout at Utilita Bowl reduces carbon emissions by approximately 80 tons annually.

Operational net-zero target by 2030.
First UK energy supplier to publish a live carbon dashboard tracking operational and supply emissions in real time.
Two carbon targets: net-zero operations (by 2030) and supply-chain/carbon-intensity reduction aiming for UK 2050 net-zero.
Live Grid Mix and Energy Grid Tracker tools empower customers to see real-time carbon intensity of their electricity usage.
Annual audited carbon-footprint reports since at least 2019, aligned with TCFD and ISO 14064-3 standards.
Smart energy IoT pilot launching August 2024 to shift consumption to cleaner, cheaper periods.

Inclusion & Diversity

Adopted SDG goal: “promote diversity and inclusion in the workplace.”
No publicly available data on gender ratios, pay equity, leadership diversity or hiring targets.

Articles

Utilita Energy reviews on Glassdoor

Utilita deploys AI‑powered digital workforce (NS Energy)

Utilita Energy Wikipedia