Associate Service Engineer Pump Systems at Rain Bird Corporation in Tucson, AZ | Kablio

Role

Description

phone support

field service

troubleshooting

root cause

technical training

issue tracking

Ensure all phone support and projects meet Service Level Agreement (SLA) requirements
Travel up to 10% for field service support and relationship outreach with customers, distributors, and contractors.
Identify, document, and execute quality improvement and process improvement projects, including development of technical training material
Provide high quality technical phone support to customers, distributors, and field personnel.
Diagnose and troubleshoot pumps, motors, filters, VFDs, PLCs, radios, modems, and irrigation components (valves, rotors, electronic controllers, flow sensors, etc.)
Participate for one week at a time, approximately once per quarter, in the 24/7 on-call phone support rotation
Conduct thorough root cause analysis of issues and implement corrective actions
Complete assigned projects and report summaries of work completion to management
Remotely support technicians during installation, maintenance, or repair projects
Prepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.
Track, report, and follow-up on product and technical issues using established processes.

Requirements

bs degree

plc programming

irrigation

troubleshooting

project management

spanish

3+ years of relevant experience
Direct customer service and technical support experience
BS. Degree in Engineering or technical field
Fluency in Spanish or other foreign language(s)
Experience with programming to include Programmable Logic Controller code
Irrigation and golf course service and Irrigation Central Control programming experience
Background in electrical or mechanical engineering
Strong hardware and software troubleshooting skills
Understanding of integrated mechanical and electrical systems
excellent verbal, written, and interpersonal communication skills
Experience with personnel management and project management
Ability to work collaborate both with co-located and remotely located colleagues.
S. Degree in Engineering or technical field

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Spark a new era in irrigation after inventing the iconic horizontal-action impact sprinkler.
Headquartered in Azusa with global offices and manufacturing in the U.S., Mexico, France, and China.
Patented innovations serve farmland, golf courses, sports arenas, residential landscapes, and commercial developments.
Projects include intelligent golf-course systems in Florida, landscape irrigation plans for Brazil’s stadiums, and eco-city water management in Dubai.
Built the original impact sprinkler honored as a historical engineering landmark and remain a pioneer in dripline, pumps, smart controllers, and timers.
Named after a Native American legend of a rain-bringing bird, inspired by its first sprinkler’s graceful arc.

Culture + Values

Quality
Ethical and honest behavior
Environmental stewardship
Continuous improvement
Innovation and entrepreneurial behavior
Customer service and customer orientation
Productivity, positivity and safety
Personal development and growth
Results orientation
Community involvement

Environment + Sustainability

Committed to operating with environmental stewardship while developing products, services, and education promoting The Intelligent Use of Water™.
Utilizes water-conserving technologies in products, including pressure regulation, drip irrigation, check valves, reclaimed compatibility, VFD pump stations, weather-based irrigation, root watering systems, high-efficiency nozzles, leak detection, and auto shutoff.
Top corporate goals include increasing recycled content in products and packaging.
Aims to reduce material, energy, and water usage in facilities and distribution network per unit output.
Invests in facility improvements such as efficient lighting, water systems, and high-efficiency equipment.
Partners with customers to provide design tools and education for Intelligent Use of Water™ practices.
Provides research quantifying the benefits of water-efficient technologies.

Inclusion & Diversity

Use NBRI’s statistical methods (linear regression, random forest) to drive continuous improvement in employee experience
No publicly disclosed gender diversity statistics or specific DEI goals

Articles

About Rain Bird (company overview & history)

Rain Bird Design Guide (product overview & contact)

Rain Bird app support email (from Reddit)

Role

Description

phone support

field service

troubleshooting

root cause

technical training

issue tracking

Ensure all phone support and projects meet Service Level Agreement (SLA) requirements
Travel up to 10% for field service support and relationship outreach with customers, distributors, and contractors.
Identify, document, and execute quality improvement and process improvement projects, including development of technical training material
Provide high quality technical phone support to customers, distributors, and field personnel.
Diagnose and troubleshoot pumps, motors, filters, VFDs, PLCs, radios, modems, and irrigation components (valves, rotors, electronic controllers, flow sensors, etc.)
Participate for one week at a time, approximately once per quarter, in the 24/7 on-call phone support rotation
Conduct thorough root cause analysis of issues and implement corrective actions
Complete assigned projects and report summaries of work completion to management
Remotely support technicians during installation, maintenance, or repair projects
Prepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.
Track, report, and follow-up on product and technical issues using established processes.

Requirements

bs degree

plc programming

irrigation

troubleshooting

project management

spanish

3+ years of relevant experience
Direct customer service and technical support experience
BS. Degree in Engineering or technical field
Fluency in Spanish or other foreign language(s)
Experience with programming to include Programmable Logic Controller code
Irrigation and golf course service and Irrigation Central Control programming experience
Background in electrical or mechanical engineering
Strong hardware and software troubleshooting skills
Understanding of integrated mechanical and electrical systems
excellent verbal, written, and interpersonal communication skills
Experience with personnel management and project management
Ability to work collaborate both with co-located and remotely located colleagues.
S. Degree in Engineering or technical field

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Spark a new era in irrigation after inventing the iconic horizontal-action impact sprinkler.
Headquartered in Azusa with global offices and manufacturing in the U.S., Mexico, France, and China.
Patented innovations serve farmland, golf courses, sports arenas, residential landscapes, and commercial developments.
Projects include intelligent golf-course systems in Florida, landscape irrigation plans for Brazil’s stadiums, and eco-city water management in Dubai.
Built the original impact sprinkler honored as a historical engineering landmark and remain a pioneer in dripline, pumps, smart controllers, and timers.
Named after a Native American legend of a rain-bringing bird, inspired by its first sprinkler’s graceful arc.

Culture + Values

Quality
Ethical and honest behavior
Environmental stewardship
Continuous improvement
Innovation and entrepreneurial behavior
Customer service and customer orientation
Productivity, positivity and safety
Personal development and growth
Results orientation
Community involvement

Environment + Sustainability

Committed to operating with environmental stewardship while developing products, services, and education promoting The Intelligent Use of Water™.
Utilizes water-conserving technologies in products, including pressure regulation, drip irrigation, check valves, reclaimed compatibility, VFD pump stations, weather-based irrigation, root watering systems, high-efficiency nozzles, leak detection, and auto shutoff.
Top corporate goals include increasing recycled content in products and packaging.
Aims to reduce material, energy, and water usage in facilities and distribution network per unit output.
Invests in facility improvements such as efficient lighting, water systems, and high-efficiency equipment.
Partners with customers to provide design tools and education for Intelligent Use of Water™ practices.
Provides research quantifying the benefits of water-efficient technologies.

Inclusion & Diversity

Use NBRI’s statistical methods (linear regression, random forest) to drive continuous improvement in employee experience
No publicly disclosed gender diversity statistics or specific DEI goals

Articles

About Rain Bird (company overview & history)

Rain Bird Design Guide (product overview & contact)

Rain Bird app support email (from Reddit)

Associate Service Engineer Pump Systems

Rain Bird Corporation

Associate Service Engineer Pump Systems

Rain Bird Corporation

Description

phone support

field service

troubleshooting

root cause

technical training

issue tracking

Requirements

bs degree

plc programming

irrigation

troubleshooting

project management

spanish

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Description

phone support

field service

troubleshooting

root cause

technical training

issue tracking

Requirements

bs degree

plc programming

irrigation

troubleshooting

project management

spanish

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

1933 Founded

Company Origins

The company was established in Southern California, marking the beginning of its innovative journey in irrigation technology.

450+ Patents

Innovation Record

The company holds over 450 patents, showcasing its leadership in irrigation technology and product development.

4,000+ Products

Product Portfolio

The company offers a diverse range of irrigation solutions, with over 4,000 products available globally.

500,000 Gallons Annually

Water Saved Through Donations

Donations of water-conserving products to schools, community gardens, food banks, and upgraded irrigation systems save up to 500,000 gallons of water per year.

30% filled

Internal Hiring Rate

Approximately 30% of open positions are filled by internal employees, showcasing a strong preference for promoting from within.

8th consecutive year

NBRI Recognition

Recognized for the 8th consecutive year in NBRI Circle of Excellence for employee engagement in 2024, highlighting sustained commitment to workplace satisfaction.

130+ Countries

Global Reach

The company distributes its products and solutions in over 130 countries worldwide.

80% participation

Engagement Survey Participation

Over 80% of employees participated in the annual engagement survey, indicating high levels of employee involvement and interest in company culture.