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Senior Manager, Service Cloud & Certina Application Development Engineering
Procore Technologies
Lead team delivering Salesforce Service Cloud & Certinia solutions.
10d ago
$163,040 - $224,180
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Austin, TX
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Construction management
Project management
Preconstruction
Workforce management
Financial management
Analytics
Technical support
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
agile delivery
salesforce architecture
process optimization
innovation adoption
stakeholder collaboration
team leadership
- Agile Practices: Take an active role in the Agile development process, ensuring that the team delivers high-quality solutions quickly and efficiently in a fast-paced environment
- Technical Leadership: Act as a technical thought leader, providing strategic direction on Salesforce architecture and development. Shape the future of the Salesforce ecosystem in the organization, from the adoption of new technologies to the implementation of advanced features like Omni-channel support, Salesforce Communities, and AI-driven solutions.
- Strategic Alignment: Collaborate with business stakeholders to drive the end-to-end delivery of critical initiatives. Align Salesforce-related projects with broader business objectives, ensuring they contribute to the company's growth and customer satisfaction goals.
- Innovation: Stay informed on the latest Salesforce advancements, emerging technologies, and best practices. Guide your team in adopting relevant innovations to enhance the platform’s functionality, scalability, and user experience.
- Process Optimization: Champion continuous improvement by identifying operational inefficiencies and leading efforts to streamline development processes, delivery pipelines, and system performance.
- Leadership and Team Development: Recruit, manage, and mentor a high-performing, cross-functional team of developers, business system analysts, and quality engineers. Set performance goals, lead promotions and compensation discussions, and guide career development.
- Collaboration: Work closely with cross-functional teams, including product managers and business leaders, to prioritize and manage the release of new features and system enhancements.
What you bring
bachelor's
leadership
problem solving
service cloud
generative ai
12+ years
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Innovation Mindset: Passion for staying up-to-date with industry trends and leveraging new technologies to continuously improve the Salesforce platform and its use within the organization.
- Leadership Skills: Strong leadership and people management skills, with a track record of building and developing high-performing teams. Ability to manage promotions, performance improvement plans, and compensation reviews.
- Problem Solving and Prioritization: Excellent analytical and problem-solving skills, with the ability to manage competing priorities in a dynamic, fast-paced environment.
- Extensive experience with Salesforce Service Cloud, Certinia/ Financial Force implementations and other Salesforce products, with a deep understanding of platform capabilities and architecture
- Technical Expertise: Proven experience implementing advanced Salesforce functionalities, including Omni-channel support and Generative AI (Gen AI) capabilities.
- 12+ years of experience leading Salesforce delivery teams, with a strong focus on Service Cloud and Professional Service Automation (PSA).
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal history may affect eligibility and could lead to withdrawal of a conditional offer.
Company
Overview
Founded 2003
Year Founded
The company was established with the goal of simplifying construction project management through innovative software solutions.
Largest Construction Tech Company
Global Ranking
Procore stands among the largest private companies in the construction technology sector worldwide.
- The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
- Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
- The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
- Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
- Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.
- They champion each other.
- They build what they believe in.
- They do the right thing.
- They take ownership.
- They focus on outcomes.
- They believe in the power of people.
2030 Target
Net Zero Emissions
Committed to achieving net zero emissions by 2030.
100% Renewable Energy
Data Centers Powered
Transitioned to 100% renewable energy for its data centers.
- Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
- Encourages a sustainable work culture through the integration of green building and energy management tools.
By 2025
Gender Parity Target
The company aims to achieve gender parity across all levels of leadership.
30%
Women Globally
Women make up 30% of the workforce, with efforts to increase representation in technical roles.
- Committed to building a diverse and inclusive workforce.
- Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.
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