Administrative Assistant

Description

• Receive and process customer service request in a professionally and efficiently, gathering all necessary information to dispatch calls to the appropriate personnel.
• Complete service request debriefs weekly and submit them to the Billing Specialist within one week of the service date.
• Maintain the confidentiality of customer and employer information at all times.
• Manage document retention strategy for hard and electronic copies of service acknowledgements, work orders, inspection reports, internal agreements, and customer documentation.
• Adhere to the company-endorsed business process and best practices and make recommendations on system/process improvements.
• Utilize accounting system to retrieve work order numbers.
• Validate technicians debrief information on service tickets and prepared invoices daily/weekly.
• Leverage Building Reports for administrative support tasks.
• Assist with payroll processing by approving timesheets and submitting them to payroll.
• Manage inspection, billing preparation, information verification and retention processes.
• Provide other administrative support to office personnel when needed.

Requirements

• Professional communication skills, both written and verbal.
• Strong Excel skills, including ability to create and manage complex spreadsheets and tables.
• Experience with AS400/Trueline accounting system is preferred.
• High organized, self-motivated, and results-oriented.
• Proven ability to multitask and handle multiple different tasks simultaneously.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required
• Advanced computer skills, including proficiency in Microsoft Office Suite and Windows operating systems.
• Experience with dispatching or scheduling technicians, project managers and other staff preferred.
• Ability to learn and retain new information quickly and efficiently.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance