E-Support Customer Service Representative at Dilling: Heating, Cooling, Plumbing & Electrical in Charlotte, NC | USD45,000-70,000 | Kablio

Role

Description

crm management

support tools

field coordination

appointment scheduling

inquiry follow-up

live chat

Maintain accurate records of interactions using our CRM and support tools.
Collaborate with field teams to ensure seamless communication and customer satisfaction.
Schedule service appointments and follow up on inquiries with precision and care.
Engage with customers via text and chat in real-time, providing friendly, knowledgeable support.

Requirements

written communication

tech-savvy

service titan

customer service

2+ years

Strong written communication skills with a knack for making people feel heard and helped.
Tech-savvy and comfortable navigating multiple platforms and tools.
Bonus: Experience in home services or scheduling software (Service Titan).
2+ years of experience in customer service, preferably in a digital or remote support role.

Benefits

Health Savings Account
PTO including vacation, sick and holiday
Weekly Pay & Paid Training
Company Paid Life Insurance
Matching 401(k) & ROTH IRA
Short & Long Term Disability
Competitive benefits.
On-going training & development, growth opportunitiesÂ
Medical, Dental, Vision Insurance
Spot opportunities to improve our digital support experience and share ideas with leadership.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to provide reliable heating, cooling, plumbing, and electrical solutions.
Serves both residential and commercial clients, with a focus on efficiency and quality service.
Has a solid reputation for tackling complex industrial and energy-related projects.
Known for quick response times, professional staff, and high-quality craftsmanship.
Provides a full suite of services from installation to maintenance, ensuring long-term reliability.
Takes on projects ranging from residential HVAC installs to large-scale commercial electrical setups.
Recently expanded its operations to meet the growing demand in the energy sector, focusing on sustainable solutions.
Proud of its team of skilled technicians who specialize in cutting-edge systems and technology.
Has earned trust through years of consistent service and dedication to client satisfaction.

Culture + Values

Since 1955

Year Established

The company has consistently built trusting relationships with customers and provided honest solutions.

Family-Owned Since 1950

Generational Stewardship

The company has maintained multi-generational leadership and hands-on family management.

Transparency in all processes is guaranteed.
Customer trust and honesty are core values.
Sustainable and cleaner production methods are consistently improved.
Unlimited level of well-being is ensured for customers when wearing the clothes.

Environment + Sustainability

100% Organic

Raw Materials

All raw materials are sourced as 100% organic cotton and merino wool, ensuring sustainable and eco-friendly production.

Products are certified with the Nordic Swan Ecolabel, ensuring transparency in supply chains, organic raw materials, durability, chemical restrictions, and compliance with working conditions.
Wool is sourced from mulesing-free farms in Patagonia with GOTS certification, ensuring ethical and sustainable practices.
The company operates its own dyehouse, utilizing eco-friendly enzyme treatments and avoiding heavy metals, chlorine, and harmful chemicals in the dyeing process.
Products are designed for long-term durability to encourage sustainable consumption through timeless design.
Auxiliary materials such as thread, buttons, and elastics are required to meet Oeko-Tex 100 certifications, ensuring safety and sustainability.
The company has not specified a private net-zero target date on its website.
Sock production has been shifted from China to Turkey to align with sustainability and quality goals.

Inclusion & Diversity

No DEI strategy or gender-diversity data publicly disclosed on company website or LinkedIn.

Articles

HVAC, Plumbing, & Electrical Services

Heating Service

Plumbing Services

Company

Overview

Founded with a vision to provide reliable heating, cooling, plumbing, and electrical solutions.
Serves both residential and commercial clients, with a focus on efficiency and quality service.
Has a solid reputation for tackling complex industrial and energy-related projects.
Known for quick response times, professional staff, and high-quality craftsmanship.
Provides a full suite of services from installation to maintenance, ensuring long-term reliability.
Takes on projects ranging from residential HVAC installs to large-scale commercial electrical setups.
Recently expanded its operations to meet the growing demand in the energy sector, focusing on sustainable solutions.
Proud of its team of skilled technicians who specialize in cutting-edge systems and technology.
Has earned trust through years of consistent service and dedication to client satisfaction.

Culture + Values

Since 1955

Year Established

The company has consistently built trusting relationships with customers and provided honest solutions.

Family-Owned Since 1950

Generational Stewardship

The company has maintained multi-generational leadership and hands-on family management.

Transparency in all processes is guaranteed.
Customer trust and honesty are core values.
Sustainable and cleaner production methods are consistently improved.
Unlimited level of well-being is ensured for customers when wearing the clothes.

Environment + Sustainability

100% Organic

Raw Materials

All raw materials are sourced as 100% organic cotton and merino wool, ensuring sustainable and eco-friendly production.

Products are certified with the Nordic Swan Ecolabel, ensuring transparency in supply chains, organic raw materials, durability, chemical restrictions, and compliance with working conditions.
Wool is sourced from mulesing-free farms in Patagonia with GOTS certification, ensuring ethical and sustainable practices.
The company operates its own dyehouse, utilizing eco-friendly enzyme treatments and avoiding heavy metals, chlorine, and harmful chemicals in the dyeing process.
Products are designed for long-term durability to encourage sustainable consumption through timeless design.
Auxiliary materials such as thread, buttons, and elastics are required to meet Oeko-Tex 100 certifications, ensuring safety and sustainability.
The company has not specified a private net-zero target date on its website.
Sock production has been shifted from China to Turkey to align with sustainability and quality goals.

Inclusion & Diversity

No DEI strategy or gender-diversity data publicly disclosed on company website or LinkedIn.

Articles

HVAC, Plumbing, & Electrical Services

Heating Service

Plumbing Services