Site & Program Operations Specialist at Evgo in Los Angeles, CA | USD75,000-88,000 | Kablio

Role

Description

equipment projects

testing

troubleshooting

commissioning

data reporting

vendor management

Organize and lead equipment improvement projects to maintain and improve the charging network. Coordinate campaigns by preparing all necessary resources to ensure proper resource allocation, training and execution by internal and external teams.
Collaborate with internal and external teams to execute testing, troubleshooting, commissioning and operationalizing new EVSE equipment.
Provide support for hardware and software malfunctions identifying root cause and implementing the appropriate solution.
Deploy hardware and software solutions understanding business requirements and technology standards.
Escalate complex or specialized service requests and incidents to the relevant teams; maintaining ownership to ensure problem resolution.
Communicate effectively between departments; customer care, marketing, engineering, etc. providing support or routing information.
Identify, troubleshoot, and resolve issues impacting the EVgo EVSE charging network.
Consistently collect data from campaigns, commissioning and other corrective work and create reports through SiteTracker and other systems.
Proactively work with cross-functional stakeholders to remove barriers that delay resolutions.
Manage vendors to determine status of assigned campaigns, dispatches and resolution.

Requirements

project management

evse

nec

network infra

salesforce

excel

Ability to work flexible shifts including weekend or on-call; 10% travel.
Strong project management and cross-collaboration skills. Skilled at managing multiple projects
communication and customer service skills.
EVSE and electrical experience, a plus.
High level of attention to detail and personal organizational skills
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Understand NEC and other construction related standards, a plus
Experience with facilities maintenance
Experience managing, supporting and deploying network infrastructures. Excellent
Outstanding problem-solving, analytical and interpretive skills.
Experience applying problem solving tools; reviewing error codes and manufacturer data.
Strong computer, scientific and organizational skills with experience with Salesforce and Excel.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 2010

Year of Establishment

Began amid California's push for clean-energy infrastructure.

$1.25B loan

DOE Loan Facility

Secured a significant $1.25 billion loan for accelerated expansion in December 2024.

1,000+ stations

National Charging Network

Operates over 1,000 DC high-power fast-charging stations across 35+ states.

350 kW chargers

Fast Charging Tech

Features advanced 350 kW DC fast-charging technology as part of their infrastructure.

Operates fast-charging hubs at retail, convenience, and travel-stop locations under their Owner-Operator and white-label eXtend models.
Formed standout partnerships with GM, Toyota, Amazon (Alexa integration), Chevron, Lyft, Hertz, and fleet operators.
Acquired Recargo/PlugShare in 2021, integrating mapping technology to enhance user navigation and station accessibility.

Culture + Values

Dignity, respect and maintaining the highest standards of ethical conduct are the cornerstones on which our business and reputation have been built.
We succeed when the range of talent and backgrounds on our team grows and is supported by innovative leadership that builds a workplace where everyone is valued and empowered.
We lead with authenticity and celebrate success through our culture of recognition.
Our connection to our team is our most important asset.
Customer-centric focus, collaborative workplace, and innovative leadership.
A culture of operational excellence.
Mentoring and promoting our team members strengthens our commitment to retaining and rewarding people across our workforce.
Our growth as a business is rooted in our growth as a community.

Environment + Sustainability

860M electric miles

Electric Miles Powered

In 2024, the network powered over 860 million electric miles, significantly reducing reliance on fossil fuels.

340K metric tons

Carbon Footprint Reduction

In 2024, the network contributed to a reduction of over 340,000 metric tons of CO₂ in the U.S. carbon footprint.

100K metric tons

CO₂ Avoided

Since 2018, network operations have avoided over 100,000 metric tons of CO₂ emissions, equivalent to planting approximately 1.7 million trees.

1.7M trees

Equivalent Trees Planted

Avoided CO₂ emissions are equivalent to planting approximately 1.7 million trees, supporting reforestation efforts.

End-of-life chargers are recycled responsibly through R2-certified recycler Homeboy Recycling to harvest reusable parts and reduce waste.
Since 2019, network operations are powered by 100% renewable energy through matched purchases of Renewable Energy Certificates (RECs).
EVgo celebrates milestones (e.g., 500,000 customer accounts) by partnering with One Tree Planted to support urban reforestation in 24 cities.
The network matches 100% of its electricity consumption with Renewable Energy Certificate (REC) purchases, ensuring sustainable energy use.

Inclusion & Diversity

fosters a workforce whose perspectives, experiences and backgrounds reflect its customers and driver communities.
teams are supported by mentoring and promotion programs aimed at career growth and retention.
supports small‑business vendors and a robust American supply chain.
DEI commitments include cultivating connections, dignity and respect, and operational excellence across diverse communities.

Articles

Contact – General Inquiries & Support

EV Charging Solutions for Businesses

EVgo Fleet Charging Solutions

Reddit: EVGO with Amazon hand to hand towards the moon

Role

Description

equipment projects

testing

troubleshooting

commissioning

data reporting

vendor management

Organize and lead equipment improvement projects to maintain and improve the charging network. Coordinate campaigns by preparing all necessary resources to ensure proper resource allocation, training and execution by internal and external teams.
Collaborate with internal and external teams to execute testing, troubleshooting, commissioning and operationalizing new EVSE equipment.
Provide support for hardware and software malfunctions identifying root cause and implementing the appropriate solution.
Deploy hardware and software solutions understanding business requirements and technology standards.
Escalate complex or specialized service requests and incidents to the relevant teams; maintaining ownership to ensure problem resolution.
Communicate effectively between departments; customer care, marketing, engineering, etc. providing support or routing information.
Identify, troubleshoot, and resolve issues impacting the EVgo EVSE charging network.
Consistently collect data from campaigns, commissioning and other corrective work and create reports through SiteTracker and other systems.
Proactively work with cross-functional stakeholders to remove barriers that delay resolutions.
Manage vendors to determine status of assigned campaigns, dispatches and resolution.

Requirements

project management

evse

nec

network infra

salesforce

excel

Ability to work flexible shifts including weekend or on-call; 10% travel.
Strong project management and cross-collaboration skills. Skilled at managing multiple projects
communication and customer service skills.
EVSE and electrical experience, a plus.
High level of attention to detail and personal organizational skills
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Understand NEC and other construction related standards, a plus
Experience with facilities maintenance
Experience managing, supporting and deploying network infrastructures. Excellent
Outstanding problem-solving, analytical and interpretive skills.
Experience applying problem solving tools; reviewing error codes and manufacturer data.
Strong computer, scientific and organizational skills with experience with Salesforce and Excel.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 2010

Year of Establishment

Began amid California's push for clean-energy infrastructure.

$1.25B loan

DOE Loan Facility

Secured a significant $1.25 billion loan for accelerated expansion in December 2024.

1,000+ stations

National Charging Network

Operates over 1,000 DC high-power fast-charging stations across 35+ states.

350 kW chargers

Fast Charging Tech

Features advanced 350 kW DC fast-charging technology as part of their infrastructure.

Operates fast-charging hubs at retail, convenience, and travel-stop locations under their Owner-Operator and white-label eXtend models.
Formed standout partnerships with GM, Toyota, Amazon (Alexa integration), Chevron, Lyft, Hertz, and fleet operators.
Acquired Recargo/PlugShare in 2021, integrating mapping technology to enhance user navigation and station accessibility.

Culture + Values

Dignity, respect and maintaining the highest standards of ethical conduct are the cornerstones on which our business and reputation have been built.
We succeed when the range of talent and backgrounds on our team grows and is supported by innovative leadership that builds a workplace where everyone is valued and empowered.
We lead with authenticity and celebrate success through our culture of recognition.
Our connection to our team is our most important asset.
Customer-centric focus, collaborative workplace, and innovative leadership.
A culture of operational excellence.
Mentoring and promoting our team members strengthens our commitment to retaining and rewarding people across our workforce.
Our growth as a business is rooted in our growth as a community.

Environment + Sustainability

860M electric miles

Electric Miles Powered

In 2024, the network powered over 860 million electric miles, significantly reducing reliance on fossil fuels.

340K metric tons

Carbon Footprint Reduction

In 2024, the network contributed to a reduction of over 340,000 metric tons of CO₂ in the U.S. carbon footprint.

100K metric tons

CO₂ Avoided

Since 2018, network operations have avoided over 100,000 metric tons of CO₂ emissions, equivalent to planting approximately 1.7 million trees.

1.7M trees

Equivalent Trees Planted

Avoided CO₂ emissions are equivalent to planting approximately 1.7 million trees, supporting reforestation efforts.

End-of-life chargers are recycled responsibly through R2-certified recycler Homeboy Recycling to harvest reusable parts and reduce waste.
Since 2019, network operations are powered by 100% renewable energy through matched purchases of Renewable Energy Certificates (RECs).
EVgo celebrates milestones (e.g., 500,000 customer accounts) by partnering with One Tree Planted to support urban reforestation in 24 cities.
The network matches 100% of its electricity consumption with Renewable Energy Certificate (REC) purchases, ensuring sustainable energy use.

Inclusion & Diversity

fosters a workforce whose perspectives, experiences and backgrounds reflect its customers and driver communities.
teams are supported by mentoring and promotion programs aimed at career growth and retention.
supports small‑business vendors and a robust American supply chain.
DEI commitments include cultivating connections, dignity and respect, and operational excellence across diverse communities.

Articles

Contact – General Inquiries & Support

EV Charging Solutions for Businesses

EVgo Fleet Charging Solutions

Reddit: EVGO with Amazon hand to hand towards the moon