Resident Services Specialist - Sandy Springs, GA

Description

• Proactively manage a shared workload and support cross-functional collaboration
• Prioritize tasks effectively and deliver results within established timelines
• Respond to resident inquiries with professionalism, urgency, and empathy
• Consistently meet or exceed key performance indicators (KPIs) and goals

Requirements

• Ability to excel in a contact center by leveraging continuous coaching and professional development
• Bachelor’s degree or equivalent industry experience
• Excellent verbal and written communication skills
• Experience in the multifamily industry preferred
• Proficiency using CRM tools in a contact center environment
• 2+ years’ experience in sales, customer service, or contact center operations
• Bilingual (English/Spanish) proficiency is a plus
• Adapt to an environment which promotes innovation, change, and continuous improvements
• Thrive in a fast-paced, diverse, team-driven environment
• Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications
• Demonstrate strong communication, critical thinking, and multi-tasking abilities

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance