Customer Solutions Specialist

Description

• Be the Voice of Four Seasons: Represent a 50+ year brand with expertise and pride, setting the standard for customer experience in multi-service home comfort industry.
• Handle Escalated Calls: Take ownership of more complex situations, using critical thinking and problem-solving skills to resolve concerns effectively.
• Drive Solutions: Quickly identify customer needs and recommend the right service path, ensuring the customer feels confident in the process.

Requirements

• Strong written and verbal communication skills.
• Proven success in customer service with a strong record of reliability.
• Typing proficiency of at least 30 WPM with strong multitasking skills.
• Deliver Exceptional Service: Communicate with professionalism, empathy, and clarity, leaving every customer with a positive impression.
• Critical thinker with excellent problem-solving abilities.
• Positive, professional, and adaptable in fast-paced environments.

Benefits

• Critical Illness Insurance
• Accident Insurance
• Short Term Disability (free to employees)
• 401k with Matching
• Paid Time Off
• Basic Life Insurance (free to employees)
• Paid training and paid time off.
• Vision Plans (free to employees)
• Career advancement in a company known for high employee retention.
• Dental Plans (free to employees)
• Competitive pay with growth opportunities.
• Flexible availability, including overtime, weekends, and holidays when needed.
• A supportive, inclusive environment where your contributions are recognized.
• Hospital Indemnity Insurance
• Cellular Discounts
• Medical Insurance (employer subsidized)
• Long Term Disability
• Holiday Pay

Training + Development

Interview process

Visa Sponsorship

Security clearance