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Technology Solutions Analyst
Signature Aviation
Provide strategic, high-level IT support to executive-level users and stakeholders, ensuring seamless technology usage and problem resolution.
23d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Orlando, FL
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Aviation Services
FBO Services
Aircraft Ground Handling
Aircraft Fueling
Charter Services
Private Jet Services
Maintenance and Repair
Aircraft Management
Sector Specialisms
No specialisms available
Role
What you would be doing
issue resolution
cross-platform troubleshooting
security compliance
documentation management
priority issue triage
methodology improvement
- Serve as a subject matter expert (SME) on evolving digital tools used by the executive team; evaluate new technologies and recommend enhancements.
- Maintain flexible availability, including after-hours support as needed to accommodate executive schedules.
- Serve as the primary escalation point for high-visibility support matters, applying expert judgment to resolve issues where standard protocols are insufficient.
- Independently analyze and resolve complex problems involving cross-platform systems (Windows, macOS, iOS, Android), enterprise applications, and executive hardware configurations.
- Develop and maintain detailed documentation of solutions, configurations, and system optimizations in enterprise ticketing and knowledge systems.
- Ensure secure handling of devices, credentials, and network access in compliance with internal governance and external regulatory standards.
- Contribute to the continuous improvement of white-glove IT support policies and service delivery models.
- Lead executive support engagements by designing and implementing tailored IT service strategies based on individual needs and business-critical timelines.
- Provide both remote and on-site support services using discretion and adaptability to minimize disruption to executive operations.
- Apply advanced troubleshooting techniques across productivity software (Microsoft 365, Apple iWork), video conferencing systems (Zoom, Webex, Logitech), and mobile device management solutions.
- Manage high-priority service requests with minimal oversight, exercising judgment to triage and resolve issues based on business impact and urgency.
- Evaluate and improve IT support methodologies for high-impact stakeholders; proactively identify patterns and implement long-term technical solutions.
- Exercise a high degree of confidentiality and tact in handling sensitive data and executive communications.
What you bring
vpn
5+ years
sound judgment
itil
interpersonal
windows
- Strong knowledge of network connectivity (VPN, LAN/Wi-Fi), endpoint security, and system integration practices.
- Minimum of 5 years of hands-on IT support experience, including 2 years supporting executive or VIP users in high-demand environments.
- Ability to work independently, exercise sound judgment, and prioritize tasks with minimal supervision.
- Exceptional interpersonal communication and client service skills.
- Certifications such as Microsoft 365 Modern Desktop Administrator, Apple Certified Support Professional, or ITIL v4 are preferred.
- Expertise in Microsoft Windows, macOS, Office 365, iOS/Android, remote desktop tools, and enterprise conferencing platforms (e.g., MS Teams, Cisco, Logitech, Etc.)..
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent combination of education and progressive experience).
- Training and Development
- Flexible Spending Accounts
- Employee Assistance Program (EAP) & Perks
- Life Insurance
- Paid time off
- Identity Theft and Legal Services
- Tuition reimbursement
- Disability Insurance
- Critical Illness, Hospital Indemnity and Accident Insurance
- Paid Maternity Leave
- Health Savings Account
- Medical/prescription drug, dental, and vision Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- comprehensive background checks will be conducted
Company
Overview
- With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide.
- Operates across major airports, offering comprehensive services that cater to both private and commercial aviation.
- The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals.
- Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment.
- With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.
- Passionate about delivering safe, high-quality services to customers.
- People are our greatest asset; value diversity, teamwork, and collaboration.
- Continuously challenge ourselves to innovate, improve, and provide value.
- Take pride in commitment to integrity and responsible decision-making.
- Support a culture of safety where each individual is responsible for the safety of themselves and others.
2050
Net Zero Target
Aiming to reduce carbon emissions to zero by 2050 through strategic initiatives.
- Focusing on sustainable aviation fuel (SAF) as a key strategy to reduce emissions.
- Working with industry partners to promote environmental initiatives.
- Investing in energy-efficient technologies and practices.
- Implementing initiatives to minimize waste and improve recycling efforts.
- Committed to fostering an inclusive and diverse workforce.
- Aims to enhance women's representation in leadership roles.
- Provides unconscious bias training and other initiatives for an inclusive work environment.
- Tracks diversity metrics to ensure progress in hiring and retaining a diverse workforce.
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