Incident Controller
Network Rail
Manage railway incidents, coordinate response, and restore safe train services.
3 days ago ago
£68,010 - £68,010
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Crawley, England, United Kingdom
Field
Company Size
40,000 Employees
Service Specialisms
Engineering
Construction
Asset management
Systems engineering
Design
Operations & Maintenance
Consulting
Project management
Sector Specialisms
Marketing
Human Resources
IT
Logistics
Project Management
Finance
Property
Legal
Role
What you would be doing
speed restrictions
possession plans
condition monitoring
incident coordination
event logging
emergency planning
- Responsible for the co-ordination of short notice variation to possession and isolation plans and for the design and co-ordinated implementation of temporary and emergency speed restrictions.
- Assist the Train Running Controller with VSTP train movements.
- Maintain a daily log of all notable operational safety, infrastructure and performance events, using the available systems in accordance with the relevant company standards and instructions.
- Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
- Manage the call out and co-ordinate the activities of response staff including maintenance, operations, train operator, contractors, emergency services and other key industry partners and agencies, in response to an incident or event, including escalation of such incidents as necessary, to achieve safe and speedy recovery as highlighted in the Service Specification.
- Disseminate accurate, concise and timely information, in accordance with NR and TOC company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
- Responsible for the identification and classification of infrastructure failures including the management and input to FMS and other systems as appropriate.
- Actively manage information arising from remote condition monitoring equipment including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
- Assist the Network Delivery Manager in setting up ‘gold command' /Incident Room in times of disruption.
- Work closely in support of the Network Delivery Manager and Train Running Controller in the development of emergency plans and resources for response to major incidents.
What you bring
ccf
tmis
trust
nrn
railway systems
safety-critical
- Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/ pager system.
- Understanding of commercial/ business picture within Network Rail and TOC's
- Understanding of effective decision-making tools and how to implement them.
- Knowledge of Train Operating Companies within the route.
- Able to influence others and work under pressure.
- Knowledge of railway systems applicable to train service delivery
- Have a good understanding of commercial issues and customer flows on and neighbouring
- Good team working skills and ability to make objective decisions.
- Good geographical and organisational knowledge of applicable ICC controlled area.
- Previous experience of working within a safety critical communications environment
- Experience within a control environment, area operations or infrastructure role.
- Working knowledge of the NRN system and its correct use.
- Knowledge and demonstrable experience of operating procedures, rules and regulations.
- Understanding of fault management procedures.
- The capacity to risk assess and prioritise incidents to achieve an aligned goal
- Knowledge of Network Rail and Train Operating Companies across the network and the key aspects of their business
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- competency based interview
Information not given or found
Security clearance- all offers conditional on satisfactory pre‑employment checks
- must pass a drugs and alcohol test; positive result leads to suspension
Company
Overview
20,000 miles of track
Rail Network Span
The extensive railway infrastructure it manages spans over 20,000 miles, ensuring connectivity across the UK.
30,000 bridges
Managed Structures
Operates and maintains over 30,000 bridges to ensure safe rail passage for trains and passengers.
- Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system.
- Ensures the safe passage of trains through its management of critical railway assets.
- Origins date back to 2002, when the rail infrastructure was brought into public ownership.
- Based in Milton Keynes, it is a crucial player in delivering major transportation projects.
- Typical projects include track renewal, station modernization, and large-scale electrification efforts.
- Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK.
- Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions.
- Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers.
- Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK.
- Committed to improving sustainability and reducing the environmental impact of rail transport.
- Safety first, always.
- We value people’s ideas, energy and drive.
- We are responsible, dependable and accountable.
- We are better together, we collaborate, share knowledge and support each other.
- We challenge ourselves to deliver outstanding performance.
- We are committed to doing the right thing.
50% Reduction
Carbon Emissions Target
The company aims to reduce its carbon emissions by half by 2025 compared to 2017 levels.
Net Zero 2050
Carbon Neutrality Goal
The company is committed to achieving net-zero carbon emissions by 2050.
- Increasing use of renewable energy across operations.
- Promoting low-carbon technologies, including electrification of rail networks.
- Investing in green innovation and sustainable rail infrastructure.
- Commitment to reducing waste, with a focus on reusing and recycling materials.
- Developing and implementing nature-based solutions to enhance biodiversity.
40% Women
Senior Leadership Target
Aiming for 40% of women in senior leadership roles by 2025 to achieve greater gender balance.
- Rolling out initiatives to support career progression for all employees, particularly women and ethnic minorities.
- Ongoing leadership development programs focused on building a more inclusive workplace.
- Increasing the representation of women in technical roles.
- Diversifying recruitment efforts, including targeting underrepresented groups.
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