Assistant Maintenance Director

The Assistant Maintenance Director assists with leading the maintenance staff in diagnosing and repairing issues across HVAC, electrical, plumbing, pool cleaning, carpentry, appliances, and structural elements. The position requires delivering a high-quality customer service experience while ensuring the property's safety and operational efficiency.

• Assist Resident Service Director on following preventative maintenance guidelines and procedures.
• Conduct or support monthly safety meetings to ensure a secure working environment.
• Ensure apartment homes meet make-ready and move in standards.
• Work with Resident Service Director and Community Director to plan preventative maintenance programs and schedule inspections and renovations.
• Assist with reviewing and recommending new maintenance supplies, parts, and methods to improve repairs at community.
• Perform or assist with landscaping, make-ready tasks, and other maintenance-related needs when required.
• Ensure maintenance staff completes all work orders in a timely fashion and according to specifications. Follow up on work orders as required.
• Assist with resolving onsite repair and renovation challenges in collaboration with contractors.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well-kept exteriors.
• Deliver accurate updates and reports to the Resident Service Director regarding maintenance activities and outcomes.
• Also responsible for assisting the Resident Service Director with leading the on-site maintenance staff in diagnosing problems and repairs in areas such as HVAC, electrical, plumbing, pool cleaning and repair, carpentry, appliance and structural repair.
• Ensure compliance with preventative maintenance guidelines and established safety protocols.
• Direct and coordinate the activities of maintenance staff performing mechanical and electrical repairs.
• Actively work maintenance repair tickets for items such as electrical, plumbing, HVAC, appliance, pool and interior and exterior structural issues. At times may be required to assist with landscaping, make-ready, and any other maintenance related issues.
• Assist the Resident Service Director with recruiting, training, and developing maintenance team members.
• Work with the Resident Service Director and Community Director to plan preventative maintenance programs, inspections, and renovations.
• Supports the maintenance operations of a property with 200+ units.
• Maintain and regularly update an inventory of maintenance equipment and supplies.
• Ensure all equipment is properly inventories and accounted for on a regular basis.
• Actively work on maintenance repair tickets involving electrical, plumbing, HVAC, appliances, pool systems, and structural issues.
• Monitor and address maintenance-related safety concerns promptly.
• Supervise apartment turnover processes to ensure make-ready and move-in standards are met.
• Direct and coordinate activities of maintenance staff engaged in mechanical and electrical repair.
• Ensure maintenance staff completes all work orders accurately and on time, following up as necessary.
• Assist with conducting monthly safety meetings.
• Confer with contractors to resolve problems in installation of new equipment and assist with on-site repair and renovation projects.
• Review and recommend new maintenance parts, supplies, and methods to improve repair efficiency.

Physical Demands: While performing duties of the job, incumbent is sometimes required to stand; walk; sit; use tools, or controls; reach with hands and arms; talk and hear. Employee must sometimes lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Minimum of 3 years of experience in maintenance or a related field.
• Ability to multitask and adapt to a fast-paced environment.
• Expertise in maintenance areas, including pools, landscaping, plumbing, electrical, and HVAC.
• Attention to detail and quality, ensuring work meets procedural and company standards.
• Working knowledge of HVAC systems, plumbing, electrical systems, household appliances, and painting.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• High School Diploma required.
• Ability to work a flexible schedule, including weekends, special events, and on-call shifts.
• Physical Demands: While performing duties, the employee is required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. Occasionally, the employee must lift/move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Valid Driver’s License.
• EPA/HVAC certification required; CPO certification preferred.
• Deliver high quality customer service experience.
• Strong customer service orientation and communication skills.

At Steward + Helm, we believe in supporting our team members with a comprehensive benefits package that promotes health, well-being, and work-life balance.

• Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters.
• Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you’re recognized and rewarded for them.
• Supportive Team Environment – You’ll work alongside experienced professionals who value collaboration, communication, and having each other’s backs.
• Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience.
• 401(k) Plan: Competitive company match to help you plan for your future.
• Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
• Paid Holidays: 15 paid holidays throughout the year to celebrate and relax.