Ghd
Global leader in engineering, architecture, environmental and construction services.
3 days ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Sydney, New South Wales, Australia
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Sector Specialisms
Description
ticketing
issue resolution
incident escalation
team collaboration
client coaching
technical support
We are seeking an IS Technician to deliver client‑focused technical support on GHD’s technologies, applications and platforms. Reporting to the IS Team Leader for NSW/ACT, the role ensures service delivery to GHD’s clients through effective issue resolution and adherence to service standards.
- Complete and log tasks via ticketing system, meeting or exceeding service levels.
- Diagnose and resolve client issues efficiently to minimize recurrence.
- Maintain professional, friendly client interactions at all times.
- Prioritize tasks to meet service deadlines and keep manager informed of status and risks.
- Escalate incidents and communicate with internal IS teams as needed.
- Collaborate with ISHelp and other IS teams, adhering to service desk procedures and security protocols.
- Build strong client relationships and provide coaching to enhance their technical skills.
- Continuously develop knowledge of GHD technologies, industry trends, and work independently.
Requirements
azure
active directory
intune
servicenow
itil
problem solving
- Represent IS positively by following dress code, hygiene, and communication standards.
- Demonstrate independent work ethic, decision‑making, ownership, and strong organisational skills.
- Possess strong technical expertise in Microsoft OS, Azure cloud services, desktop/office hardware, networking, Active Directory, Intune, and ServiceNow.
- Deliver excellent client service and communication, coupled with strong analysis and problem‑solving abilities.
- Minimum three years’ experience in a helpdesk/desktop role; relevant certifications (ITIL, Azure, MSCE) preferred.
Benefits
At GHD we live and breathe commitment, supporting and empowering our people to make a positive impact. We provide technology, training and collaborative opportunities so ideas and projects can come to life, creating an impact felt by clients, colleagues and partners.
GHD offers a hybrid work environment that balances remote flexibility with face‑to‑face collaboration, fostering well‑being, productivity and an inclusive culture. We are an equal‑opportunity employer and welcome applications from Aboriginal and Torres Strait Islander peoples and people of all identities.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1928
Year Founded
The organization has been evolving since 1928, starting as a small engineering practice and growing into a global powerhouse.
5 Continents
Global Presence
The organization operates across five continents, with key markets including Australia, the United States, and the UK.
- With a focus on innovation, it integrates expertise across various sectors to deliver world-class solutions.
- The organization is known for tackling large and complex projects, such as designing bridges and tunnels and constructing energy-efficient buildings.
- Notable projects include infrastructure development for major cities and energy-efficient solutions for industrial facilities.
- The organization continues to expand its digital and technological capabilities to ensure solutions are cutting-edge and sustainable.
Culture + Values
- Safety
- Teamwork
- Respect
- Integrity
Environment + Sustainability
2050
Net-zero target validated by SBTi
Science-based target validated by the Science-Based Targets Initiative (SBTi) for achieving net-zero greenhouse gas emissions by FY2050.
2025
Carbon neutral commitment
Committed to achieving carbon neutrality for Scope 1 and Scope 2 emissions by 2025.
70%
Recycled materials in packaging
Boxes for electrical products use 70% recycled materials and are fully recyclable.
- Prioritising direct emissions reductions over purchasing carbon offsets (statement from Enterprise Sustainability Leader)
- Partnered with Decarbonisation Network to support clients' decarbonisation roadmaps and accelerate net-zero goals
- Slimline packaging to reduce material usage and transportation impact
Inclusion & Diversity
Level 4–5
GDEIB Inclusion Benchmark
Targeting level 4–5 on the Global Disability Inclusion Benchmarking (GDEIB) by 2025.
9 Employee Groups
Resource Groups Established
Established 9 Employee Resource Groups (ERGs) to support various diversity demographics.
- Board‑mandated aim to become #1 in industry for inclusion & diversity
- I&D strategy built on five behaviours: open, informed, accountable, empathetic, bold
- Inclusion & Diversity goals embedded in employee performance reviews
- Awards: Employer of Choice for Gender Equality (2020–2022), Workforce Diversity Award (2021), Disability Equality Index – Best Places to Work for Disability Inclusion (2023)