Ensures work sold for Sewer, Electrical, and Plumbing requiring an installer, install crew or permit are prepared, scheduled, and communicated to all relevant parties in a way that minimizes the time from sale to installation.
Hiring / Firing service technicians/installers
Verifies municipality requirements and secures permit, bonds, and ensures COI up to date.
Coordinating installers with dispatch to align with customer availability.
Communicates job scope to installers and secures equipment needed.
Works closely with the department service managers and dispatch to best manage schedule and minimize cancellations.
Conducting 1:1s / coaching sessions with technicians
Ensures all sold installation work is completed, inspected and payment collected upon completion.
Ensures installers have appropriate material to execute job, places order with vendor as needed.
Provides frequent updates to customers for pending installs awaiting permitting, inspection or return for work.
Coordinating with/assisting techs to ensure the job scope details, pictures, checklists, and sketches are captured.
Coaching technicians and driving technician performance
Requirements
Benefits
On-going training & development, & growth opportunities
Paid Time Off (PTO)
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.
Matching 401k benefits
Paid Holidays
Disability & Term Life Insurance
Medical, Prescription, Dental, Vision (100% covered by the company)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1992 founded
Year Established
The company was established in 1992, marking its origins as a neighborhood service team.
2021 acquired
Ownership Change
The company came under private equity ownership in October 2021 through its acquisition by Apex Service Partners.
From plumbing origins, it expanded into HVAC, electrical work, drains, and indoor air solutions to meet broader homeowner needs.
Delivers strong, repeatable earnings under private equity management.
Typical projects include urgent plumbing repairs, AC maintenance, full heating system replacements, and electrical upgrades.
Known for same-day response and transparent upfront pricing, emphasizing speed and reliability.
Services residential and commercial clients across the Chicago area, often tackling emergency breakdowns within hours.
Team members wear shoe coverings and guarantee cleanup, blending professionalism with customer brand promise.
Retains a boutique feel with rapid dispatch, clean uniforms, and tech-driven scheduling for efficient, personal service.