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Lead Resident Services
Experience Senior Living
Designs, builds and manages purpose-driven independent, assisted living and memory care communities.
Oversee resident services, concierge staff, and admin to deliver exceptional senior living.
Oversee general office management, including ordering supplies, monitor sign-in/sign-out logs for residents and guests to maintain community security, process mail, ensure a clean, organized, and welcoming reception and lobby area at all times
Coordinate the community's transportation schedule, ensuring smooth, conflict-free experiences for all residents
Coordinate and facilitate services such as dry cleaning, grocery deliveries, reservations, beauty appointments, tickets, and transportation, ensuring seamless execution and satisfaction
Manage concierge staff, perform annual performance evaluations, approve timecards, create and manage monthly concierge team schedule and order and distribute team uniforms
Partner with the Sales department to create and maintain new resident files, ensuring all records are up to date
Maintain clear, proactive communication, answering and routing phone calls with professionalism and accuracy, ensuring messages are promptly delivered to the appropriate parties
Welcome new residents and families, introduce them to the community, and provide an overview of concierge services. Serve as the primary point of contact for all needs, requests and concerns delivering a personalized, memorable service
Partner with the IT help desk to add new residents to the community's technology platforms, ensuring seamless integration into the system
Serve as the liaison between the culinary department and guests for meal reservations, ensuring a positive dining experience. Manage RSVP lists for community events and special meals and follow-up to ensure participation
What you bring
customer service
team management
driver's license
tech savvy
senior living
detail oriented
Two (2) to five (5) years' experience as a Concierge, Office Manager or administrative, customer service role required
One (1) to two (2) years' experience managing a small team of direct reports required
Excellent communication and interpersonal skills with a focus on customer service
The position may require driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy
Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
Experience working in a senior living community preferred.
Strong organizational skills and attention to detail. Ability to multitask and manage competing priorities in a fast-paced environment
The company was founded in this year, marking the start of their operations.
They’ve rapidly grown across six states—California, Colorado, Florida, Indiana, Maryland, Ohio, Virginia and Washington—delivering vibrant independent, assisted living and memory care communities.
Financially backed by a vertically integrated model, they recruit top HR and operations leaders to support scalable expansion.
Their typical projects are architect‑led, amenity‑rich communities featuring fitness centers, salons, theaters, makerspaces, resort‑style pools and pet‑friendly areas.
They specialize in residential senior living—particularly independent living, assisted living and memory care—all centered on holistic resident experiences.
Unusually, they empower residents to launch clubs, podcasts, art studios or travel groups, reflecting a bespoke ‘experience‑first’ approach.
Culture + Values
Trust: Residents, families and team members will have assured reliance on the character, ability, strength, and truth of Experience Senior Living
Connection: Interpersonal relationships are fostered between residents, families, team members, and the greater community
Commitment: We are committed to creating extraordinary experiences for residents, their families, and team members
Innovation: We constantly look to new ideas, methodologies and mechanisms to enhance the lives of residents, families and team members
Communication: We treat each other with respect by listening, then responding and taking action in a timely and professional manner
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