Light Grey Kablio Logo
Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
3D Shield
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Experience Senior Living

Lead Resident Services

Company logo
Experience Senior Living
Designs, builds and manages purpose-driven independent, assisted living and memory care communities.
Oversee resident services, concierge staff, and admin to deliver exceptional senior living.
7d ago
$47,000 - $50,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Lone Tree, CO
Onsite
Company Size
41 Employees
Service Specialisms
Design
Property Development
Project Management
Consulting
Architecture
Sector Specialisms
Assisted Living
Memory Care
Role
What you would be doing
office management
transportation scheduling
service coordination
concierge management
resident onboarding
it integration
  • Oversee general office management, including ordering supplies, monitor sign-in/sign-out logs for residents and guests to maintain community security, process mail, ensure a clean, organized, and welcoming reception and lobby area at all times
  • Coordinate the community's transportation schedule, ensuring smooth, conflict-free experiences for all residents
  • Coordinate and facilitate services such as dry cleaning, grocery deliveries, reservations, beauty appointments, tickets, and transportation, ensuring seamless execution and satisfaction
  • Manage concierge staff, perform annual performance evaluations, approve timecards, create and manage monthly concierge team schedule and order and distribute team uniforms
  • Partner with the Sales department to create and maintain new resident files, ensuring all records are up to date
  • Maintain clear, proactive communication, answering and routing phone calls with professionalism and accuracy, ensuring messages are promptly delivered to the appropriate parties
  • Welcome new residents and families, introduce them to the community, and provide an overview of concierge services. Serve as the primary point of contact for all needs, requests and concerns delivering a personalized, memorable service
  • Partner with the IT help desk to add new residents to the community's technology platforms, ensuring seamless integration into the system
  • Serve as the liaison between the culinary department and guests for meal reservations, ensuring a positive dining experience. Manage RSVP lists for community events and special meals and follow-up to ensure participation
What you bring
customer service
team management
driver's license
tech savvy
senior living
detail oriented
  • Two (2) to five (5) years' experience as a Concierge, Office Manager or administrative, customer service role required
  • One (1) to two (2) years' experience managing a small team of direct reports required
  • Excellent communication and interpersonal skills with a focus on customer service
  • The position may require driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy
  • Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
  • Experience working in a senior living community preferred.
  • Strong organizational skills and attention to detail. Ability to multitask and manage competing priorities in a fast-paced environment
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
2021
Year Established
The company was founded in this year, marking the start of their operations.
  • They’ve rapidly grown across six states—California, Colorado, Florida, Indiana, Maryland, Ohio, Virginia and Washington—delivering vibrant independent, assisted living and memory care communities.
  • Financially backed by a vertically integrated model, they recruit top HR and operations leaders to support scalable expansion.
  • Their typical projects are architect‑led, amenity‑rich communities featuring fitness centers, salons, theaters, makerspaces, resort‑style pools and pet‑friendly areas.
  • They specialize in residential senior living—particularly independent living, assisted living and memory care—all centered on holistic resident experiences.
  • Unusually, they empower residents to launch clubs, podcasts, art studios or travel groups, reflecting a bespoke ‘experience‑first’ approach.
Culture + Values
  • Trust: Residents, families and team members will have assured reliance on the character, ability, strength, and truth of Experience Senior Living
  • Connection: Interpersonal relationships are fostered between residents, families, team members, and the greater community
  • Commitment: We are committed to creating extraordinary experiences for residents, their families, and team members
  • Innovation: We constantly look to new ideas, methodologies and mechanisms to enhance the lives of residents, families and team members
  • Communication: We treat each other with respect by listening, then responding and taking action in a timely and professional manner
Environment + Sustainability
Inclusion & Diversity
Big Kablio Logo
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio