Channel Account Manager, HVAC - Northeast

Description

• Grow LightReach adoption and transaction volume among assigned partner accounts.
• Increase partner satisfaction through proactive relationship management.
• Improve frontline sales team confidence and accuracy in presenting the LightReach Program.
• Partner with internal teams to refine tools, resources, and partner support processes.
• Support sales teams through ride-alongs, objection handling, and in-home pitch coaching.
• Lead on-site and virtual trainings for sales reps on how to position, present, and close the LightReach program in the home.
• Collaborate with Sales and General Managers to drive alignment and adoption at the leadership level.
• Serve as the primary point of contact for assigned contractor partners across residential home services trades.
• Identify, recruit, and onboard new partners based on Palmetto LightReach business objectives.
• Shorten time-to-productivity for new contractor partners.
• Gather field-level feedback to inform platform improvements and partner enablement content.
• Monitor LightReach activity, adoption rates, and engagement metrics; proactively address friction points.
• Ensure a high level of professionalism and partner satisfaction across every touchpoint.

Requirements

• Willingness to travel up to 75% regionally/nationally
• 3–5 years of experience in residential in-home sales (HVAC, plumbing, electrical, generators, roofing, or similar)
• Demonstrated ability to train and coach salespeople in person and virtually
• HVAC Experience is required
• Experience working with or for contractor businesses in the home services industry
• Strong presentation, relationship-building, and problem-solving skills
• 2–4 years in a partner-facing or field enablement role (Sales Trainer, Territory Manager, Manufacturer Rep, etc.)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance