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Director of Facilities Management
Cushman & Wakefield
Oversee facilities services, operations, asset planning, and compliance across portfolio.
2d ago
$178,500 - $210,000
Expert & Leadership (13+ years)
Full Time
San Francisco, CA
Onsite
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
budget management
financial reporting
risk management
compliance management
sla monitoring
asset management
- Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded
- Recruit, manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client's objectives
- Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting
- Promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and services
- Assure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administration
- Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needs
- Ensure regulatory compliance and effective management of risk and liability for both C&W and client
- Identify and recommend remedial actions and process changes
- Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence
- Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan
- Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations
- Seize opportunities to expand C&W’s commercial relationship through the delivery of value added services
- Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts
- Participate, facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct
- Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards
- Minimize commercial risk to the business
- Support and provide leadership to achieve C&W's and Client’s vision and mission and extol its values and professional behavior in the day-to-day conduct of business delivery and staff actions
- Develop, mentor and coach staff to achieve organizational sustainability and career growth
- Lead and support the? organization to develop a proactive approach to:
- Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied
- Drive continuous improvement philosophy and culture throughout the organization
- Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements
- Develop and maintain relationships with facility team leaders driving the operational and strategic goals
- Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
- Ensure Site ?Managers & Premises Coordinators maintain accurate, timely, qualitative and reliable management reporting
- Oversee the budget preparation and development process, capital planning, cash flow management and production of monthly financial reports to ensure accuracy and completeness and confirm that all client reporting conforms to established reporting standards
- Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property
- Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry
- Ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved at the C&W levels
- Comply with legislative, environmental, health and safety requirements
- Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward
- Ensure all works are competently completed
- Monitor sub-contractors performance and manage key contract relationships
- Ensure all required policies and procedures are adopted and used on site
What you bring
cmms
yardi
mba
cfm
project management
microsoft office
- CMMS/Work Order Management experience preferred
- Ability to develop and maintain a client focused, partnering and consultative approach
- Skilled in Building Management Systems maintenance and monitoring
- Broad commercial real estate and financial background with 12+ years of relevant experience as portfolio/asset manager with expertise in all facets of facility/property operation and management, people management, vendor management, and capital planning
- Experience with critical system environments is preferred
- Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
- Knowledge of Financial Systems (Yardi a plus)
- Masters degree in Business Administration or related field preferred
- Project/construction management experience desired
- Experience with human resource and performance management processes
- Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy and Environmental Design Accredited Professional (LEED AP) designation preferred
- Minimum of 10 years of commercial high-rise, campus environment, property portfolio management, and/or facility management experience with at least 6 years at the Facility Manager level
- Problem Solving/Analysis
- Proficient in anticipating client needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictate
- Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value added benefit of the outsourcing partnership
- Workplace services experience desired
- Technical Proficiency
- Ability to read and understand construction specifications and blueprints
- Strong discipline of financial management including financial tracking, budgeting and forecasting
- Communication Proficiency (oral and written)
- Proficient in understanding management agreements and contract language
- Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
- In-depth understanding of the client's objectives as well as a broad knowledge of the real estate life cycle
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Interview process
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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