Technical Coordinator - Mobile Cranes at Liebherr Group in Acheson, Alberta, Canada | Kablio

Role

Description

work orders

platform management

issue resolution

schedule planning

invoice prep

customer training

Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration
Customer Support: Train new customers on how to use the online platform
Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.)
Communicate with customers and triage customer requests including status of machines and service work and/or issues that require special attention or escalation
Adhere to safety requirements as per company policies eCommerce (MyLiebherr)
Regular follow-up with technicians as to job status and with customers to provide job completion updates
Report writing
Liaise with Parts & warranty department regarding requirements for specific jobs, ordering, shipping, etc.
Customer Support: Troubleshoot any technical issues that may arise with the e-commerce platform.
Platform Management: Manage the day-to-day operations of the e-commerce website, including product listings, pricing updates, and promotional changes.
Assist the Field Service Manager with the daily planning of techs work assignments by maintaining the master field schedule, including but not limited to modifications

Requirements

ms office

safety culture

admin skills

heavy equipment

detail oriented

MS Office proficiency, service reporting/time entry and invoicing software
Due diligence and promotion of a Health and Safety culture
Administrative skills in heavy equipment industry, construction or distributor environment
Technical knowledge of heavy equipment, cranes and construction equipment
Methodical, analytical, organized and detail oriented

Benefits

6% employer RRSP matching
Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
Competitive wages
Hybrid or remote work opportunities for select roles*
$3000 annual allowance for continuing education
International training & development work opportunities for selected roles*
Extensive benefits with employer paid premiums starting day 1

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born 1949

Year Established

The company was founded in 1949 and has since grown into a global industrial leader.

€14B Revenue

Annual Revenues

The company generates around €14 billion annually through various heavy equipment divisions.

3,000t Capacity

Crawler Crane

The LR 13000 crawler crane, part of its record-breaking machinery portfolio.

100+ Hotels

Liebherr Properties

The company operates over 100 hotels alongside its industrial plants worldwide.

Projects range from massive infrastructure sites and wind‑farm foundations (via crawler dozers) to aerospace systems and domestic refrigerators.
Specialisms include earthmoving/mining equipment, mobile/crane technology, concrete systems, maritime/port cranes, aerospace components, industrial automation, refrigeration.
Its portfolio includes record‑breaking machines like the LR 13000 crawler crane and hydrogen‑powered wheel loaders—a first at Bauma 2025.
Unusual fact: still entirely family‑owned, it's led across three generations and once operated the world’s second‑largest mining truck, the T 282 B.

Culture + Values

Entrepreneurial spirit and commitment to innovation
Decentralized decision-making and personal responsibility
Long-term thinking and sustainable growth
High quality standards and reliability
Respectful collaboration and mutual trust
Strong customer focus and understanding of their needs
Commitment to continuous improvement and development

Environment + Sustainability

2050 Target

Net Zero CO2 Emissions

Aiming to achieve net zero CO2 emissions by the year 2050.

23% Reduction

CO2 Emissions in Production

Reduced CO2 emissions in production processes by 23% from 2018 to 2022.

Energy-efficient product design and manufacturing
Promoting sustainable products, such as energy-efficient cranes and machines
Use of renewable energy sources in production
Implementation of a recycling concept for construction machinery
Partnerships with external organizations to enhance sustainability practices

Inclusion & Diversity

25% Target

Women in Leadership

Aiming to achieve 25% representation of women in leadership roles by 2025.

Commitment to creating equal opportunities for all employees, regardless of gender, ethnicity, or background.
Focus on gender-balanced recruitment and career development programs.
Continuous improvement of work-life balance and flexible working arrangements.

Articles

Liebherr Group Careers

Company History

Product Range

Role

Description

work orders

platform management

issue resolution

schedule planning

invoice prep

customer training

Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration
Customer Support: Train new customers on how to use the online platform
Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.)
Communicate with customers and triage customer requests including status of machines and service work and/or issues that require special attention or escalation
Adhere to safety requirements as per company policies eCommerce (MyLiebherr)
Regular follow-up with technicians as to job status and with customers to provide job completion updates
Report writing
Liaise with Parts & warranty department regarding requirements for specific jobs, ordering, shipping, etc.
Customer Support: Troubleshoot any technical issues that may arise with the e-commerce platform.
Platform Management: Manage the day-to-day operations of the e-commerce website, including product listings, pricing updates, and promotional changes.
Assist the Field Service Manager with the daily planning of techs work assignments by maintaining the master field schedule, including but not limited to modifications

Requirements

ms office

safety culture

admin skills

heavy equipment

detail oriented

MS Office proficiency, service reporting/time entry and invoicing software
Due diligence and promotion of a Health and Safety culture
Administrative skills in heavy equipment industry, construction or distributor environment
Technical knowledge of heavy equipment, cranes and construction equipment
Methodical, analytical, organized and detail oriented

Benefits

6% employer RRSP matching
Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
Competitive wages
Hybrid or remote work opportunities for select roles*
$3000 annual allowance for continuing education
International training & development work opportunities for selected roles*
Extensive benefits with employer paid premiums starting day 1

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born 1949

Year Established

The company was founded in 1949 and has since grown into a global industrial leader.

€14B Revenue

Annual Revenues

The company generates around €14 billion annually through various heavy equipment divisions.

3,000t Capacity

Crawler Crane

The LR 13000 crawler crane, part of its record-breaking machinery portfolio.

100+ Hotels

Liebherr Properties

The company operates over 100 hotels alongside its industrial plants worldwide.

Projects range from massive infrastructure sites and wind‑farm foundations (via crawler dozers) to aerospace systems and domestic refrigerators.
Specialisms include earthmoving/mining equipment, mobile/crane technology, concrete systems, maritime/port cranes, aerospace components, industrial automation, refrigeration.
Its portfolio includes record‑breaking machines like the LR 13000 crawler crane and hydrogen‑powered wheel loaders—a first at Bauma 2025.
Unusual fact: still entirely family‑owned, it's led across three generations and once operated the world’s second‑largest mining truck, the T 282 B.

Culture + Values

Entrepreneurial spirit and commitment to innovation
Decentralized decision-making and personal responsibility
Long-term thinking and sustainable growth
High quality standards and reliability
Respectful collaboration and mutual trust
Strong customer focus and understanding of their needs
Commitment to continuous improvement and development

Environment + Sustainability

2050 Target

Net Zero CO2 Emissions

Aiming to achieve net zero CO2 emissions by the year 2050.

23% Reduction

CO2 Emissions in Production

Reduced CO2 emissions in production processes by 23% from 2018 to 2022.

Energy-efficient product design and manufacturing
Promoting sustainable products, such as energy-efficient cranes and machines
Use of renewable energy sources in production
Implementation of a recycling concept for construction machinery
Partnerships with external organizations to enhance sustainability practices

Inclusion & Diversity

25% Target

Women in Leadership

Aiming to achieve 25% representation of women in leadership roles by 2025.

Commitment to creating equal opportunities for all employees, regardless of gender, ethnicity, or background.
Focus on gender-balanced recruitment and career development programs.
Continuous improvement of work-life balance and flexible working arrangements.

Articles

Liebherr Group Careers

Company History

Product Range