Resident Services Coordinator (LA AFB)

Description

• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for completing customer relationship management requirements for the Resident Journey program.
• Develop and maintain strong resident relations.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Answer resident questions and assists in resolving resident complaints.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Administer move-in paperwork and home inspections with residents.
• Provide administrative support at the community center.
• Conduct move out assessments with departing residents and assess any charge for damages.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.

Requirements

• Ability to work with a diverse group of people and personalities.
• High school diploma or GED equivalent.
• Excellent customer service skills.
• Associate's degree in a business-related field.
• Less than 1 year of relevant work experience.
• Proficient with web-based applications and computer systems such as Microsoft Office Suite.
• Experience in property management.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Solid organizational and administrative skills.
• Experience with Yardi or RealPage property management software.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
• Ability to manage multiple assignments and tasks.

Benefits

• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible and/or Hybrid schedules are available for certain roles
• 401(k) plan options with a company match
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Training + Development

Interview process

Visa Sponsorship

Security clearance