Field Operations Manager

Description

• In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing
• Foster a positive team environment and may provide coaching or mentoring to team members
• Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections
• Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team
• Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation
• Perform non-maintenance tasks related to facilities management as approved by the Director of Operations
• Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors
• Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations
• Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions
• Ensures confidentiality and accuracy of internal and external data
• Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform’s value to both customer and vendor
• Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio
• Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs
• Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work
• Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor

Requirements

• Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
• Possesses specific knowledge of facilities management and general knowledge of building maintenance trades
• This position is remote and requires up to 60% travel within the assigned geographic area of responsibility
• 5+ years of experience in facilities management, maintenance management, or building maintenance trades require

Benefits

• Career advancement opportunities
• Maternity/Paternity Pay
• Paid vacation, federal and floating holidays
• Health, Dental, Vision, Life, Disability options
• Competitive compensation
• 401K retirement savings plan

Training + Development

Interview process

Visa Sponsorship

Security clearance