Streamline property management across single-family and multifamily portfolios.
Operates across 100+ North American markets with a tech-first approach.
Features include smart scheduling, centralized dashboards, and vendor integration for multifamily operations.
Launched a marketplace offering vendors e-commerce access to materials and financing at preferred rates.
About the client
About the client
Information not given or found
Role
Description
vendor management
technology adoption
facilities delivery
data reporting
safety compliance
client relations
In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing
Foster a positive team environment and may provide coaching or mentoring to team members
Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections
Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team
Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation
Perform non-maintenance tasks related to facilities management as approved by the Director of Operations
Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors
Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations
Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions
Ensures confidentiality and accuracy of internal and external data
Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform’s value to both customer and vendor
Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio
Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs
Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work
Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor
Requirements
microsoft office
facilities management
building maintenance
travel
5+ years
Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
Possesses specific knowledge of facilities management and general knowledge of building maintenance trades
This position is remote and requires up to 60% travel within the assigned geographic area of responsibility
5+ years of experience in facilities management, maintenance management, or building maintenance trades require