Field Technical Support Professional at Trimble Inc. in Westminster, CO | USD60,600-78,800 | Kablio

Role

Description

troubleshooting

on-call support

sql administration

performance monitoring

knowledge base

software upgrades

Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.
Support after-hours and on-call duties as required.
Provide telephone and Internet support to customers with questions or issues related to configuration/setup, product functionality (attachments, scanning, printing, exporting), performance, and hosted software services, including SQL data and reports-related problems.
Monitors, tracks, and documents customer support calls and activities in the CRM system.
Respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring for the best sustainable performance.
Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers.
Effectively document issues/feedback from customers for use by Development in research and resolution of defects.
Research and diagnose issues independently or as a team.
Implement performance optimizations suggested by the engineering personnel.
Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors.
Provide expertise in SQL Data Manipulation and Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.
Assist customers with software upgrades, migration, and transformation.
Assist other departments with technical issues.

Requirements

t-sql

crystal reports

aws

sql server

bachelor's

communication

Demonstrated experience troubleshooting SQL, including tables, triggers, views, stored procedures, performance tuning, and ability to write complex SQL queries in Microsoft Transact SQL.
Familiarity with the commercial construction industry (For example, Job costing, Payroll, Accounts Payable, Accounts Receivable, Equipment Tracking, and Project Management) is an asset for this position but not required.
Demonstrated experience with Crystal Reports, including sub-reports, running totals, linking tables, and troubleshooting.
Experience in cloud-based environments such as AWS, Azure, or IaaS-based providers.
Experience with remote desktop takeover tools (Example: Zoom, WebEx, GoToMeeting, Bomgar).
Bachelor’s degree, preferably major in computer science or relevant experience.
Sound knowledge of SQL Server Database Administration and relational database concepts.
Soft Skills include Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, and Time Management.
Deep understanding and working knowledge of Microsoft Reporting Services or Financial Statements Reporting applications.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.

Inclusion & Diversity

30%

Female Representation

Percentage of employees globally who are female.

35%

Diverse Hiring

Percentage of new hires in the US in 2022 that were BIPOC.

327 Internship Diversity

Number of interns hired globally in 2023, with over half being women or people of color.

$880K

DEI Philanthropy

Invested in diversity, equity, and inclusion-related initiatives since 2021, toward a $1 million goal by 2025.

Female representation increased by 2.5 percentage points since 2019.

Articles

Trimble Careers — sales engineering & presales roles advice

Experiences with Trimble Business Center (grading & paving)

Rant on Trimble repair costs and right-to-repair issues

Critique of SketchUp subscription model under Trimble

Trimble hiring software developer (June 2024)

Role

Description

troubleshooting

on-call support

sql administration

performance monitoring

knowledge base

software upgrades

Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.
Support after-hours and on-call duties as required.
Provide telephone and Internet support to customers with questions or issues related to configuration/setup, product functionality (attachments, scanning, printing, exporting), performance, and hosted software services, including SQL data and reports-related problems.
Monitors, tracks, and documents customer support calls and activities in the CRM system.
Respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring for the best sustainable performance.
Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers.
Effectively document issues/feedback from customers for use by Development in research and resolution of defects.
Research and diagnose issues independently or as a team.
Implement performance optimizations suggested by the engineering personnel.
Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors.
Provide expertise in SQL Data Manipulation and Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.
Assist customers with software upgrades, migration, and transformation.
Assist other departments with technical issues.

Requirements

t-sql

crystal reports

aws

sql server

bachelor's

communication

Demonstrated experience troubleshooting SQL, including tables, triggers, views, stored procedures, performance tuning, and ability to write complex SQL queries in Microsoft Transact SQL.
Familiarity with the commercial construction industry (For example, Job costing, Payroll, Accounts Payable, Accounts Receivable, Equipment Tracking, and Project Management) is an asset for this position but not required.
Demonstrated experience with Crystal Reports, including sub-reports, running totals, linking tables, and troubleshooting.
Experience in cloud-based environments such as AWS, Azure, or IaaS-based providers.
Experience with remote desktop takeover tools (Example: Zoom, WebEx, GoToMeeting, Bomgar).
Bachelor’s degree, preferably major in computer science or relevant experience.
Sound knowledge of SQL Server Database Administration and relational database concepts.
Soft Skills include Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, and Time Management.
Deep understanding and working knowledge of Microsoft Reporting Services or Financial Statements Reporting applications.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.