Technical Support Specialist

Description

• Ensure delivery of accurate and reliable data products by thoroughly reviewing both personal work and the work of others.
• Work with cross-functional teams to create and maintain analytic workflows and data visualizations that support business objectives.
• Troubleshoot and resolve data and application issues reported by customers, ensuring timely and effective solutions.

Requirements

• Working knowledge of computer-aided graphic systems; AutoCAD experience preferred.
• Utilize critical thinking skills to convert requirements from design, engineering, product support, and manufacturing into effective supporting tools and processes.
• Ability to work both individually and in cross-functional teams
• Self-motivated and tenacious
• Willing to learn and ask questions
• Ability to travel – Expected travel - 10%
• Associate’s Degree (Electrical or Mechanical Design is desired) and 2 years of Trane Commercial Product experience is preferred
• Must be able to function in a technical engineering team environment.
• Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree OR
• Basic understanding of product definition and configuration concepts preferred.
• Excellent computer skills
• High attention-to-detail and solid communication skills

Benefits

• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off, including in support of volunteer and parental leave needs.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Training + Development

Interview process

Visa Sponsorship

Security clearance