Description
gps dispatch
report audits
schedule coordination
customer communication
feedback capture
service calls
In this role, you will coordinate field service technicians' schedules, manage customer inquiries, and handle daily administrative tasks to uphold a superior customer experience. You will collaborate closely with the Customer Experience Team and Service Manager, dispatch technicians using GPS technology, conduct daily audits of service reports, and act as a dedicated customer advocate by capturing and reporting feedback.
- Deliver outstanding customer experiences and maintain proactive communication with internal and external customers
- Cultivate strong customer relationships through timely communication
- Coordinate service efforts with the Customer Experience Team and Service Manager, dispatching technicians using skills, request type, and GPS location
- Respond promptly to service calls and emails with a customer‑centric approach
- Perform daily audits of service reports for accuracy and completeness
- Serve as a customer advocate, capture feedback, and report to CARE and Leadership teams
- Contribute insights to weekly manpower meetings on work progress and customer relations
- Follow the service coordinator training program and support special projects as assigned
Requirements
high school
2 years
excel
inventory software
problem solving
communication
At The Tustin Group, we foster relationships by keeping people informed, because transparency builds teamwork and trust—one of our core values. We are seeking a passionate, detail‑driven Customer Experience Coordinator to serve as the bridge between our clients and service teams, ensuring every interaction reflects our commitment to excellence.
Ideal candidates have a high school diploma or equivalent and at least two years of coordinator experience, strong written and verbal English skills, basic math proficiency, problem‑solving ability, and familiarity with inventory, scheduling, Excel, and word processing software. The position involves typical office physical demands such as prolonged sitting, frequent typing, occasional standing, and lifting light supplies up to 10 pounds.
- High school diploma or equivalent with at least two years of coordinator experience (or equivalent combination)
- Strong verbal and written English communication skills
- Basic math proficiency and problem‑solving ability
- Proficiency with inventory/scheduling software, Excel, and word processing applications
- Ability to work at a desk, use a telephone extensively, and lift light office supplies (up to 10 lb)
Benefits
The Tustin Group provides a supportive environment with comprehensive onboarding, extensive health coverage, a company‑paid HDHP plan, disability and life insurance, 401(k) matching, generous paid time off—including a birthday day off—growth opportunities, and regular team events that build relationships beyond the desk.
- Comprehensive onboarding and training program
- Medical, dental, and vision coverage for employee and family
- Company‑paid health plan (HDHP) for employee‑only enrollment
- Employer‑paid short‑term and long‑term disability insurance
- Employer‑paid life insurance
- 401(k) with company match
- Generous PTO including vacation, holidays, personal days, and a paid birthday off
- Growth opportunities with internal promotion and development support
- Regular team events and gatherings to build relationships
- Respectful office culture that values employee voice and work‑life balance
Training + Development
Information not given or found
