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Service Manager II
Prime Residential
Lead maintenance team and oversee property service operations.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Beaverton, OR
Field
Company Size
600 Employees
Service Specialisms
Property Development
Project Management
Consulting
Design
Construction Services
Engineering
Sector Specialisms
No specialisms available
Role
What you would be doing
preventive maintenance
repair services
inventory management
safety inspections
vendor coordination
team leadership
- Manage and complete service requests and prepare vacant apartments.
- Conduct daily meetings and provide coaching and mentoring to the team.
- Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
- Oversee the appearance and cleanliness of grounds, common areas, and amenities.
- Foster a customer-focused culture of respect, responsiveness, and efficiency.
- Lead and oversee the service team, ensuring high performance and efficiency.
- Organize and lead training sessions in partnership with the Maintenance Training Manager.
- Lead safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
- Ensure the quality of work performed by contractors and service providers.
- Maintain proper work area conditions and adhere to safety protocols.
- Conduct routine property inspections to identify and address safety concerns.
- Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.
- Regularly inspect apartment homes to maintain standards.
- Perform routine fire and life/safety inspections and annual unit inspections.
- Collaborate with the Community Director on personnel performance, operations, and budget.
What you bring
driver’s license
realpage
hvac certification
leadership
mechanical
customer service
- Valid driver’s license for operating community vehicles and/or golf carts.
- Competency in RealPage/OneSite or other property management software is preferred.
- Skilled in risk assessment and decision-making within the maintenance function, helping to minimize incidents and ensure safety.
- Detail-oriented problem solver with a strong sense of ownership and pride in your work.
- Technically proficient with various building mechanical components and a hands-on, advisory disposition.
- 2+ years of leadership experience overseeing a maintenance team.
- Self-driven and proactive, able to work independently and collaboratively.
- 5+ years of related experience in residential property maintenance.
- Customer service-oriented professional who remains calm and professional when addressing resident concerns.
- HVAC Certification is preferred.
- Multi-Family housing experience is preferred.
- PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
- Tools Provided: Service team members are provided with tool kits.
- Employee Housing Discount: Housing discount offered at Prime Residential properties.
- Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
- Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
- Education: Tuition reimbursement for continuous learning.
- Retirement: 401k match up to 4%.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1989 Founded
Origin Year
The year the company was first established.
40 Years
Experience Duration
Years spent crafting vibrant living communities across the West Coast.
19k Units
Managed Portfolio
Number of apartments and townhomes managed across the West Coast.
- managing a portfolio of more than 19,000 apartments and townhomes from San Diego to Seattle.
- With an investment focus spanning garden‑style, mid‑rise, and high‑rise residences, they combine thoughtful design with appealing amenities and prime locations.
- Prime Residential blends Residential living with hospitality, retail, and entertainment to create live‑work‑play environments in destinations like Fort Lauderdale and Daytona Beach.
- Their developments include single‑family gated enclaves, high‑ rise urban towers, and workforce housing in partnership with local agencies to meet essential community needs.
- Typical projects range from luxury vacation rentals to strategic workforce residences, reflecting adaptability to both leisure and essential sectors.
- Customer Focus
- Innovation
- Integrity
- Collaboration
- Excellence
- Sustainability
2030
Net Zero Emissions
The company has committed to achieving net zero carbon emissions, aligning with global sustainability goals.
- Energy-efficient building designs and operations
- Use of renewable energy sources in buildings
- Sustainable construction practices
- Emphasis on minimizing environmental impact in operations
- Gender equality in leadership roles
- Encouragement of a diverse and inclusive workforce
- Transparent communication of diversity metrics and goals
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