Customer Service Representative(Account Management)

Description

• Setup and maintain customer files
• Accurately process customer transactions such as orders, quotes or returns
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales
• Assist in sales projects like price increases etc.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Identify trends in customer satisfaction or dissatisfaction
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Follow company policies and procedures
• Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Complete contact activity reports
• Present a professional image at all times to customers and vendors
• Obtain and provide accurate information relating to shipment dates and expected date of delivery
• Provide accurate information regarding scheduling and availability of items
• Generate new & repeat sales by providing product and technical information in a timely manner
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles

Requirements

• Detailed oriented & able to work independently
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Customer focused with exceptional telephone sales ability
• Manage time effectively, meet personal goals and work effectively with other members of the team
• Must be able to work in a team-oriented, fast-paced, sales environment
• Provide track record of consistently achieving or exceeding goals
• Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
• Superb communication and interpersonal skills
• Superior customer service & selling skills.
• Strong organizational skills with the ability to prioritize & multi-task

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance